Customer Support Specıalıst İş İlanı
İşveren Hakkında
QUALIFICATIONS AND JOB DESCRIPTION
QUALIFICATIONS AND JOB DESCRIPTION
JOB DESCRIPTION
- To handle the requests which comes from the agencies and convince them with the results.
- Updating the company systems with the correct data and figures regarding his/her actions to follow the procedures perfectly.
- To follow the structured shift plan. To inform the manager verbally and with e-mail to get his/her confirmation.
- To follow and finalize daily tasks and targets given by the manager. Targets need to be finalized according to the planned timing by following the company rules and procedures.
- In case of a request is not finalized within the day, he/she needs to inform manager & colleagues to follow, and necessary coordination needed to be provided if he/she will not be working next day.
- He/she needs to adapt with the team, he/she needs to make all necessary coordination and catch the department’s target.
- As the person who is exactly dealing with the cases and aware of the situations, he/she needs to advise his/her solutions to the management to improve the system for more efficient process.
- He/she needs to have the professional communication with the colleagues at the other departments and business partners. Also, he/she needs to work coordinated well with his/her teammates and needs to be respectful to his/her teammates, management, colleagues, clients.
- As well as the quality of the work, he/she needs to follow the working hours efficiently. He/she needs to follow working times and the time out according to the company requirements.
- For the cases which is out of standard process, he/she needs to inform the management and get all the operational actions.
QUALIFICATIONS
- Graduated from related undergraduate departments of universities,
- Good level of written and verbal communication in English,
- Proficient in MS Office programs,
- Strong communication and presentation skills,
- Prone to teamwork, following innovations closely,
- Able to communicate effectively, both written and verbal
- Having the ability to think analytically and strategically, following the dynamics of the market,
Male candidates must have completed military service,
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