Customer Support Specialist (Arabic Speaker) İş İlanı
İşveren Hakkında
QUALIFICATIONS AND JOB DESCRIPTION
The Company
Nislo Research, as part of Unihelper Teknoloji Limited, Sirketi, has grown to be one of the major European academic writing providers in the field of Educational Consulting. We own two major brands that have provided our customers with over 24,000 projects, and our current client base is growing continuously daily. We are looking for customer service specialists that are incredible at their job and that can embrace technology, someone that is now ready to work for a company that can truly look after them and provide them an environment where they can be the best at what they do
Nislo Research has a team of 28 remote full-time team members along with more than 150 writers, and active researchers. Our team members are mainly from Europe, we also have many members of our team from Asia and Africa. We integrate the latest cutting-edge technologies including AI, and data science to bring a world-class competitive customer service experience. Some of the software we use is developed in-house by our full-time developers.
The Role
At Nislo Research, we have an ambitious and incredibly dedicated workforce who care solely about the rapid growth of the organisation. They manage their own performance and output and do not need any manager to manage their productivity. Our customer service team work together as a team and encourages themselves to be better professionals. Customer experience is at the sole of what we represent at Nislo Research. We work with academics and the right customer service specialist will be the one that can learn quickly and in a short time integrate with a team of academics.
We are looking for a Customer Support Specialist to join our team and play a very important role in the overall company success by overseeing the entire order lifecycle. This includes taking new orders, gathering their customers’ requirements, and attending to their enquiries. The preferred Customer support specialist will be responsible for collecting and delivering precise information from the customer to our team members that are responsible for the completion of the project. This requires excellent attention to detail, the ability to work under pressure and time constraint while ensuring excellent customer service.
As a Customer Support Specialist, your role will include:
Liaise with other departments within the company as required in order to ensure accurate responses are provided to both customers and team members.
Ensure any required actions are quickly and accurately taken relating to the nature of the correspondence.
Ensure all required systems are kept updated with details of the customer’s correspondence, such as the input of new order information, and payment arrangements are executed properly and accurately communicated to the finance team.
Handle inbound and outbound telephone calls, chat, and email communication with customers, and team members who manage the order completion process.
Work environment
You will be working in a fast-growing company, using the latest technology and proprietary software built by our in-house technology team. Our services are indispensable for the educational sector, which helps us acquire a very high place on the business scene.
We have developed a culture that promotes sharing our growth and Earnings with the entire team whilst giving them the opportunity to learn and develop their career at speed.
Desired skills and experience
The ideal candidate should demonstrate the following qualities:
Hold a bachelor's degree with a decent graduation score
Have a minimum of 1-year experience in Customer Support
Be quick and efficient
Experience in dealing with written correspondence
Attention to detail and ability to excel under pressure while working with frequent tight deadlines
Accurate Data interpretation
Experience using Microsoft Word and Excel (or similar)
Excellent English literary skills
Excellent Arabic Literary Skills
Must be a Turkish Citizen
Remote working requirements:
In order to be successful in this home-based role, there are some minimum requirements that you would need to commit to:
Reliable internet connectivity. A LAN cable is preferable but not essential providing your internet meets the below minimum speeds:
Min Download speed – 10Mbps, Min Upload Speed – 5Mbps
Able to work in a private and distraction-free space that must have a door that you can close to keep out noise.
You will need a desk and suitable chair to work comfortably.
You will be provided with a laptop and headset, additional items can be ordered through the system upon joining the business.
Why build your future with us?
First of all, as a fast-growing company we have excellent career growth opportunities. You will be within like-minded and enthusiastic tech-savvy people. We have an attractive remuneration package which includes a strong performance recognition program which is connected to regular bonuses as well as paid holiday bonuses. We offer an extensive and flexible benefits package that can be tailored to suit you.
This is an exciting opportunity within a global, highly successful academic writing and research company.
Attractive and competitive salary, training, career development, and a dynamic working environment.
Quarterly bonuses, and all-expenses-paid annual holiday - Based on performance.
Work independently from the comfort of your home office whilst feeling connected to a strong sense of community and togetherness.
Meetings in our Head office in Cambridge, UK happen at least once annually, and occasionally around once a year meetings are arranged with our managers and colleagues in Turkey, Istanbul, Bulgaria, Sofia or Greece, Athens - Attendance is always optional.
