E-Commerce Operations Manager İş İlanı
İşveren Hakkında
QUALIFICATIONS AND JOB DESCRIPTION
QUALİFİCATİONS:
- Bachelor’s degree from a reputable university,
- Min 7 years of working experience preferably in retail,
- Minimum 3 years of experience in e-commerce operations,
- Knowledge of customer experience, e-commerce operations and project management,
- Highly analytical problem solver, solution oriented, responsible and successful in time management,
- Result oriented and team player,
- Paying attention to details
- Ready to adapt change & open to continuous improvement
- Strong planning, organization, coordination and facilitation skills,
- Excellent command of written and spoken English,
- Excellent knowledge in MS Office applications,
JOB DESCRIPTION
- Define a structure of business metrics and measure, follow up and report on process performance,
- Managing the entire operational process from the preparation of web and marketplace orders to their delivery to the customer
- Analyze business needs, managing multiple e-commerce projects simultaneously,
- Coach and lead his/her team to deliver best outcomes for projects to deliver a seamless customer experience,
- Create and report project documentation; involve and update related parties on the progress,
- Self motivated to deep dive in operational processes and procedures to increase customer experience.
- Management of e-commerce order fulfillment processes,
- Management of e-commerce related customer service enquiries,
- Regular analysis of day-to-day running of website
- Regular reporting of e-commerce operations KPIs.
- Foundational understanding of the consumer’s shopping journey and site
