E-Commerce Product Support Specialist İş İlanı
İşveren Hakkında
QUALIFICATIONS AND JOB DESCRIPTION
Join us and be a part of this exciting opportunity!
Our Digital Team is obsessed with finding ways to provide better shopping experiences and raising the bar for an entire industry along the way. You’ll play a critical role in shaping the future of shopping, working with talented people in an environment that values confidence, autonomy, collaboration, and transparency.
Minimum Requirements
- BSc degree in relevant academic disciplines (Education in English will be preferred),
- Experience in UX/UI in both web and mobile products,
- Experience in release management and planning is crucial for the role,
- Deeply understanding of e-commerce operational and technical processes, payment systems and 3rd party sales channels,
- Fluency in English (written & spoken).
Nice-to-Have Requirements
- A/B testing experience would be a great asset,
- Proficiency in a software language will be nice to have,
- HTML, CSS knowledge will be preferred,
- Development management experience in web & mobile would be a plus,
- Omni-channel retail experience is a plus.
Reporting directly to the Product Manager, you’ll be responsible for:
- Translating business requirements into conceptual, applicable, and user-friendly technological solutions.
- Testing the product on a regular basis and reporting the bugs.
- Keeping in touch with all stakeholders of the product on a regular basis, analyzing & reporting key components of the product lifecycle.
- Creating new user stories, breaking-down complex stories into relevant pieces.
- Creating and developing the product backlog.
- Following up the daily operation & performance of both desktop and mobile sites / apps to take relevant actions in a timely manner.
Skills
- Project Management
- Product Management
- User Experience
- Solution – Oriented
- Time Management
- Communication
- Techinical Support
- Business Requirements
- User Stories
- A/B Test
- Integration
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