QUALIFICATIONS AND JOB DESCRIPTION
We are looking for highly ambitious and customer oriented Site Facility Manager for our growing operations.
The key requirements and expected competencies are as followed:
- Commercial/technical university degree (when technical a strong affinity to commercial, when commercial a strong affinity to technical background is required),
- Proven successful experience of 5-7 yrs. experience in FM management (preferably in office and retail environment)
- Pro activeness and innovative thinking,
- Strong Customer Relation skills,
- Strong commercial understanding - P&L/Budget responsibility for country,
- Experience in managing/ dealing with suppliers/contractors.
- Good knowledge of SLA's/KPI's and measurement procedures.
- Understanding of engineering disciplines e.g. electrical, mechanical, and civil or facilities management,
- Understanding of Projects in occupied environments,
- Computer literate,
- Self-motivated and result driven,
- Demonstrable English verbal and written language skills,
- Sound knowledge of EHS,
- Strong communication skills (oral and written),
- Manage up to >100 staff including subcontracted staff,
İŞ TANIMI
Technical- Acts as a center point of communications for support and guidance for FM services on site.
- Responsible for FM standards and delivery through KPI's/SLA's.
- Responsible for adherence to business controls and JLL processes and procedures
- Develop standard performance indicators and management information for client reports.
- To establish standardized processes across the site in compliance with legislation and meeting industry ‘best practice’.
- To develop, manage and implement FM Service Delivery maintaining operational and commercial compliance within Client and JLL expectations with a day to day FM Operations.
- Coordinate a client performance reviews against output on a monthly basis
- Ensure projects are managed within the portfolio and delivered on time and within budget.
- Provide professional advice/direction to the client on FM matters/solutions associated with the site
- Manage all emergency procedures for the site.
- Manage all accident reporting at site.
- Responsibility for ensuring compliance to legislation relevant to FM services and meeting, for both JLL and supplier partners for Technical services.
- Manage suppliers who support the site.
- Develop a relationship with specialist Contractors and Suppliers at a senior level, to align operational and site specific goals.
- Accountable for the financial performance of the site service delivery.
- Agreed point of contact ensuring that best practice and innovation is applied on all sites where appropriate.
- Carries out annual management audit review across all areas on specific compliance requirements.
- Ensure that all Health & Safety and Environmental requirements are in place at site within remit.
- P&L responsibility.
- Carries out annual management audit review across all areas on specific compliance requirements.
- Support of pull through/cross-account opportunities.
Financial- Assisting in responsibility for all financial costs and controls for the site.
- Ensure staffs focus on billing and collection processes for all service lines at the site.
- Helping to ensure all monthly financial reports are created and timely delivered to support the budget process.
- Be commercially aware and have a sound knowledge of cost controls and budget preparation.
- Identify pull through business and additional works for the site.
- Assisting in management of P&L performance at site.
People skills - Ensure all meeting actions, from contracts, customer and team meetings are consolidated monthly.
- Self-motivated with strong communication skills and management ability.
- Strong team player with focus on Customer/Supplier relations and services.
- Strong supervisory skills and influencing ability / Strong communication skills (oral & written).
- Able to converse confidently with staff, customers and suppliers at all levels.
- Develop talent and adopt career management techniques for strong performers.
- Manage and develop the site/s team/s through effective induction, training and development and annual appraisals.
- Coordinate a one-team approach on behalf of the Hub Lead through coaching, training and continuous professional development.
Customer Service- Maintain regular contact with client by developing permanent, mutually beneficial, business relationships.
- Be at the forefront of customer relationship in the site.
- Demonstrate strong customer services skills and use your experience to ensure that customer expectations are met.
- To continually seek to improve Customer/Client Satisfaction demonstrated through the approved key performance indicators or maintaining current performance levels in a changing business environment.
Environment, Health and Safety- Follow all Health & Safety and Environmental requirements that are defined on work instructions or communicated in training
- Follow required emergency prevention and operational controls
- Report all accidents, occupational illnesses and emergencies
Quality- Apply, execute and maintain function related quality issues