Field Service Engineer İş İlanı
İşveren Hakkında
QUALIFICATIONS AND JOB DESCRIPTION
- Gather all necessary information for QCM cases and transfer to related Service Operations Manager.
- To make installations according to easy start check list given by service supervisor and deliver a system working properly. If he/she observes any deficiencies/improvement suggestions during the installation phase he/she shall share this through a report. Further, he/she will share this report with the service supervisor and the relevant sales unit
- To escalate the cases which he/she can not solve in his/her own competence to manager.
- To make planned visits to customers under service contract as requested by his/her own manager
- To make troubleshoot and perform preventive maintenance in accordance with the instructions given to him/her
- In case there is crowfoot, extension or a special socket to be assembled to the tool, make necessary changes on Tool Parameter file and make installation of file accordingly.
- If result scan product is included with easy start, collecting data at mass production phase and extracting a report for tightening program optimization after installation completed. Submit report to the customer, implement following customer approval.
- If result scan product is not included with easy start, test tightening program on a sample customer product and verify. Get customer approval accordingly.
- After installation, check all sensors such as angle encoder, transducer etc to confirm that it is a problem-free tool with all used, and also unused features at installation phase (could be required to use at mass production phase)
- In case the work is done on the field, prepare a Work Order or Service Report for the findings and results. Submit that report to Service Customer Support responsible for reporting
- To share the knowledge and experiences gained with global local trainings with colleagues by organizing internal trainings
- To provide information received from the field to his/her manager
- Customer delivery of original spare parts delivered to him/her for maintenance and troubleshooting and to perform the assembly of those parts. To deliver the goods in a working condition together with the delivery report to the responsible person in the customer
- To deliver customer requests to related functions via Customer Request Form
- Carefully using any tools that are delivered to him/her to perform his/her work and to use those who are in danger of using work safety according to the instructions"
- To perform the permanent and/or specific duties given to him/her by his/her superiors within the scope of the relevant legislation and company procedures
- Actively seek customer feedback to drive customer satisfaction and deliver value to the customer.
- To perform permanent or temporary duties given to him/her by his/her manager in accordance with the relevant legislation and company procedures, report results.
What we expect of you?
Qualifications
- University degree in engineering
- PC skills (Ms Office)
- Good command of Turkish and English both in speaking & writing
- B Driving Licence
- No military obligation for male employees
Competencies
- Customer focused and able to create customer-centric solutions
- Topflight with passion and commitment to create lasting results; Collaborative, Open-Minded, Resourceful, Entrepreneurial
- Know-How in pneumatic, mechanical, electric, and electronic components
- Extensive knowledge of manufacturing, production methods, and industry trends; knowledge of the automotive industry will be a plus
- Automation and software application knowledge will be an asset (Microsoft SQL/Oracle, Communication Protocols TCP/IP, Fieldbus)
- Tech savy and follow up new technologies
Behaviors
- Support and act together with cross functions in customer communication
- Take necessary actions with other parties and respond to customer with a sense of urgency when recevied a request from customer directly.
- Coordinate with sales engineer responsible before implementing any action within related customer
- Respond customer request within 24 hours and making sure customer have a feeling that great care and focus is given.
- Sharing information and raising red flags to be proactive
What you can expect from us?
We’re TOPFLIGHT people. By this we mean people with passion and commitment who are collaborative, open-minded, resourceful, entrepreneurial and create lasting results
We respect the diversity and inclusion of our employees and we provide an equal opportunity to all qualified applicants
• Strong interpersonal and communication skill, good teamwork spirit, self-motive, goal-oriented and energetic.
• High ability to work in teams
• Analytical approach to problem solving capability, ownership, never give-up attitude
• Ability to plan & prioritize own work efficiently
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