Responsible for all front office functions and staff.
Areas of responsibility include Bell Staff, Switchboard Operations, Guest Services.
As a department head, directs and works with managers, and employees to successfully execute all front office operations, including guest arrival and departure procedures.
Ensures the quality, standards and meeting the expectations of the customers on a daily basis.
Provide services that are above and beyond for costumer satisfaction and retention.
Keeps Front Office team focused on the critical components of operations to drive guest satisfaction and desired financial results.