Google Workspace Engineer İş İlanı

GENEL NİTELİKLER

QUALIFICATIONS AND JOB DESCRIPTION

Google Workspace (Professional Collaboration) Engineer

We are hiring a Google Workspace Implementation & Support Engineer specifically for our Google Practice. You will work mainly with Turkish customers but also global enterprise clients and work to transition those organizations from their current email and collaboration platforms to Google Workspace using our in-house best practices and Google-recommended practices and tools. If you love to solve problems and add value while providing the best client support, please consider what your typical days might look like…

Responsibilities: ?

• Master and configure tools and programs for optimizing migration workflow tasks and procedures
• Run weekly calls, identify issues and resolutions, conduct technical workshops and turn over training, etc
• Configure, manage and report upon the technical procedures and progress associated with the migration of an enterprise to cloud-based SaaS and IaaS platforms, specifically Google Workspace (G Suite)
• Troubleshoot configuration issues and other technical hurdles associated with the migration of data and applications to cloud-based systems
• A great rapport and the ability to identify and implement technical solutions with passion
• Interface with client stakeholders to align on project expectations and progress
• Communicate efficiently internally and externally to ensure the technical workstreams for projects are progressing
• Support sales efforts for engagements requiring technical subject matter expertise
• Monitor support the ticket queue and bring issues to resolution
• Contact users directly via phone and email to help resolve issues
• Maintain professional communication with users on more complex issues
• Analyze queue history to determine trends and/or underlying issues
• Prioritize issues based on need
• Be available to customers on an “on-call” basis for Priority 1 issues dıring the local work-hours

Qualifications

Some of the qualifications and skills we are expecting include the following:

• A Bachelor’s degree or higher in computer-related studies or the equivalent of an Associate’s degree with sufficient supplemental working experience (preferably 2 or more years in the field)
• Client facing consulting experience in a technology environment is highly preferred
• Familiarity with Google Cloud Platform
• Familiarity with other business tools for SMBs especially
• Experience implementing high-end, specialized services with SMB and enterprise clients
• Experience with Active Directory, Powershell, or GAM are plus
• Experience implementing high-end, boutique types of services with mid-market and enterprise clients
• We will support you in gaining the following certification if not currently held: Google Professional Collaboration Engineer Certification within the first 45 days of employment

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