Guest Assistant Agent İş İlanı
İşveren Hakkında
QUALIFICATIONS AND JOB DESCRIPTION
“Guest Assistant Agent”
QUALIFICATIONS
· University degree preferably from Tourism related departments
· Positive attitude and good communication skills
· Excellent written and verbal communication skills in English and Russian
· Excellent written and verbal communication skills in German and English
· Excellent written and verbal communication skills in Russian and German
· Ability to work on your own and as part of a team
· Computer skills including Excel, Internet, Outlook, Word and preferably Fidelio
· Eager to learn and develop themselves, flexible to work in a busy operation
· Excellent guest relations, selling skills and communication skills
· Working effectively and accurately in a fast-paced environment
· Taking responsibilities and making good decisions
JOB DESCRIPTION
· Achieve positive outcomes from Guest queries in a timely and efficient manner
· Accept and deliver all messages correctly and promptly for both Guests and management
· Demonstrate knowledge of all hotel facilities and service and use up-selling techniques to promote these offerings when the appropriate
· Handle emergency calls immediately and relay comprehensive and accurate information, as required
· Demonstrate a high level of customer service at all times
· Comply with hotel security, fire regulations and all health and safety legislation
· Attend appropriate training courses, when required
· Demonstrate a knowledge of all hotel services, local attractions and landmarks in the hotel vicinity
· Follow company brand standards
· Assist other departments, as necessary
