Guest Experience Supervisor - Night İş İlanı
İşveren Hakkında
QUALIFICATIONS AND JOB DESCRIPTION
Start Your Journey With Us
The Luxury Collection is a glittering ensemble of locally authentic hotels and resorts from around the world. Our hotel teams curate the world’s most enriching and desirable destination experiences. Our mission is to guide our guests, these seasoned travelers on transformative journeys that touch their spirits, enrich their lives and create lasting memories. If you are someone with an appreciation for evocative storytelling and a desire to provide genuine, personalized, and anticipatory service, then we invite you to join us on our journey and explore a career with The Luxury Collection.
Welcome to our family
As a world-class leader in the travel industry, there’s no better place to make your mark. If you have the natural ability to communicate and enjoy working with others, we welcome you to join our global family. Here, you will find a place where your personality and ideas are as appreciated as the work you do. Each day will open your mind to a world of possibilities, growth opportunities and the chance to meet people from all corners of the globe.
JOB SUMMARY
- Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key.
- Complete designated cashier and closing reports in the computer system
- Set up accurate accounts for each guest according to their requirements.
- Enter Marriott Rewards information
- Ensure rates match market codes, document exceptions.
- Secure payment prior to issuing room key, verify/adjust billing.
- Compile and review daily reports/logs/contingency lists.
- Review shift logs/daily memo books and document pertinent information in logbooks.
- Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem.
- Process all guest check-ins by confirming reservations in computer system, verifying guest identity, requesting form of payment, assigning room, and activating and issuing room key.
- Ensure rates match market codes and that any exceptions are documented.
- Ensure checks that come from outlets (e.g., SPA, Retail Shop) are scanned and charged to room.
- Process all payment types, vouchers, paid-outs, and charges, balance and drop receipts.
- Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Open Door Policy process.
- Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns.
- Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
- Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation.
- Speak with others using clear and professional language; answer telephones using appropriate etiquette.
- Develop and maintain positive working relationships with others.
- Ensure adherence to quality expectations and standards.
- Enter and locate information using computers/POS systems
CANDIDATE PROFILE
Education and Experience
- Previous experience (at least 3 years) working preferably in a 5 star resort hotel
- Excellent level of English essential Russian will be a plus
- Ability to use standard software applications and hotel systems ideally looked for e.g. Microsoft Office & Opera.
