Help-Desk Specialist İş İlanı
İşveren Hakkında
QUALIFICATIONS AND JOB DESCRIPTION
Our client is a corporate and very well-known company which operates in cosmetic sector. We are looking for an "HELPDESK SPECIALIST".
QUALIFICATIONS
- Graduated from related department,
- Fluent in English,
- Patient, Customer focused & result oriented,
- Active Directory knowlage is must,
- Min 3 years of work experience in Corporate environment.
İŞ TANIMI
- Executive Support – Provide first class VIP support for executive level personnel.
- Desktop PC and Notebook Warranty Repairs – Supplier shall manage equipment repair within the terms of the OEM warranties, facilitating 3rd Party repair where Supplier does not perform break-fix and coordinate PC loaners and spare parts as part of break-fix support
- PC Hardware and Peripherals Installation and Configuration – Install Client PC hardware/peripherals and mobile devices, assisting with configuration, verifying network connectivity, ability to print, access to email
- Client Data Backup – Assist Client with backup and transfer of data as part of break-fix or new PC set-up in accordance with the Procedures Manual.
- Software Support – Troubleshoot and resolve Desktop/Notebook software issues for n and n-1 operating systems used and for approved applications
- Software Installation – Install standard IT global image of n and n-1 operating systems and Microsoft Office. Support deployment of upgrade/new versions of OS and Microsoft Office
- Network Connectivity Support – Troubleshoot and resolve network connectivity issues or escalate to designated Tier 2 organization as required per defined processes. Provide remote access support, Smart Card support and HomeLan configuration support at locations
- Network Printer Support – Verify device network connectivity; add corporate printer queues; complete general Tier 1 troubleshooting on corporate printers at all locations
- Asset Management (excluding all services associated with break-fix events) – Support annual PC Asset Inventory; Support management of local PC and peripherals stock; purchase and receive PC’s, peripherals and computer supplies
- Conference Room/Training Room Setup & Support – Set up and provide support for conference room/ training room equipment.
- PC Move – Support individual moves and group moves - disconnect PCs before move, set up PCs after move
- Develop user instructions for end users to create a value added service
- Deliver Training, Provide end user training on identified technologies/software
- Provide efficient new hire onboarding training and fulfill all technical requests/queries to support his/her onboarding period.
