Information Technologies Help Desk Specialist İş İlanı
İşveren Hakkında
QUALIFICATIONS AND JOB DESCRIPTION
Job Description
Role and Goal
This is a new position aimed to establish a foundation of excellent user support service in the Company. This is a highly collaborative role, whose ultimate goal is to provide an effective work environment forDM Services employees, helping them to spend minimum time on technical issues and concentrate on achieving business results.
The IT Manager reports to the Head of IT and is based in Istanbul.
Responsibilities:
? IT onboarding / offboarding process for employees
? End user hardware configuration and troubleshooting
? System access management
? Act as a single point of contact for general IT questions or assistance
? Designs and supports Service Desk process, forms and tools
? Development of IT Service Catalog, defining and management of SLAs
? Procurement of IT equipment, accessories, services
? Management of hardware repair and maintenance with 3rd party service centers / providers
? Automation for various IT processes
? Management of office network (LAN, WiFi)
? Supervision of CCTV and access control systems operation
? Management of ISP(s) for the office internet connections
? Meeting room equipment (audio / video) configuration
Requirements
? At least 3 years of experience in IT user support (Helpdesk or similar role)
? Excellent communication skills, politeness, ability to explain technical issues for non-technical audience, empathy
? Ability to quickly analyse a problem (sometimes having limited data) and propose solution
? Administration of Windows user OS (Windows 10)
? Experience in centralized software deployment and policies management
? Basic experience in IT services monitoring
? Solid network management skills: understanding of IP addressing, subnetting, DNS, DHCP, switching, routing basics
? Telephony: SIP basics, configuration of simple dial plan, coordinate more complex setups with global team or external provider
? English language (Intermediate or higher)
Would be a plus
? Any industry certification
? Any scripting languages (Powershell, Bash, Python, etc.) and / or programming basics
? ITSM fundamentals: service request fulfillment, access management, incident management, problem management
? IT Security foundations
? Experience in supporting Mac devices
