IT Applications Support Specialist İş İlanı
İşveren Hakkında
QUALIFICATIONS AND JOB DESCRIPTION
Purpose of the Job:
Support of end users regarding daily usage/operation of Business Applications.
Responsibilities and tasks of the job:
- In relation to Business Applications:
- Support of end users
- Ensure effective system usage
- Support Business Analysts
- Perform tests
- Prepare documentation
- Conduct trainings
- Performing user audits
- Preparing weekly/monthly ticket reports
- Controlling SLA compliance of the Vendors
Knowledge, experience and competencies:
Professional knowledge, experience and behavioral patterns that are necessary for the satisfactory performance in the job
- Bachelor's degree in Computer Engineering, Industrial Engineering or a related field
- Advanced level of English (spoken and written)
- Professional knowledge, experience, competencies:
- 3+ years experiences on business application support area
- 1+ years experiences on international work
- Experience on business reporting
- ITIL
- ITSM Tools
- Very good communication skills
- Problem analyzing and solving skills
