IT Service Management İş İlanı
İşveren Hakkında
- İstanbul(Avr.)
- Bilişim
GENEL NİTELİKLER
Asis Electronics is a fast-growing organization and market leader in smart technology solutions with over 450 employees. Our solutions help transport authorities to provide effective transit systems via easing passenger movement and improving operations management. Besides Turkey, our portfolio covers countries in Europe, Middle East, Africa and South Asia with on-ground operations. As an R&D and innovation focused company, we are shaping up next generation technology for smart transportation and smart cities. In addition, we are developing applications for automotive, defense, and financial technologies. As Asis Electronics, we are among the companies that shape the IT sector with our value-adding solutions. With our successful performance in different categories, we took our place in the 22nd “Top 500 IT Companies Survey” conducted by BTNews. We are looking for a ''IT Service Management” creative, game changer, innovative thinker, who takes initiative and is driven to help improve systems and embraces a culture of teamwork. As a member of our team, you will be part of new game changing solutions that would have a real impact on the next generation smart city.
Qualifications & Requirements
- Bachelor's degree in Management Information Systems, Computer Information Systems, Computer Science or related fields
- Minimum 5 years of IT and 2 years of related experience
- Deep understanding of ITIL approach, principles and processes
- Proven track record in IT Service Management as well as IT Operations
- Good understanding of project management, system/software development lifecycle (SDLC) methodologies and various industry standard practices (DevOps, Scrum, PMI)
- Relevant certifications (e.g. PMP, DevOps Foundation, ITIL MP, ITIL SL, ITIL Master, etc.) would be advantageous
- Good working knowledge of an IT Service Management, Issue Tracking and Project Management tools
- Excellent communications skills, can talk business as well as technology
- Excellent communication, teaching and negotiation skills
- Ability to work in a dynamic and demanding environment
- Experience managing a team is an asset
- Broad understanding of IT technologies and business considerations
Key Responsibilities
- Manage, report and communicate on the global performance of IT Service Management processes
- Define, regularly monitor and report SLA’s, OLA’s and, all ITSM relevant KPI’s
- Collaborate and work closely with all relevant stakeholders including 3rd party service providers, business partners, department managers, product managers as well as service and product delivery teams
- Communicate upcoming changes to impacted parties
- Facilitate post-implementation reviews
- Escalate to IT senior management if an unauthorized change is discovered
- Educate the business and IT on the change management process
- Report on change management activities
- Owns, manages and maintains IT Service Management, Issue tracking and project management tools
Next Step
- If this job appeals to you and you think that you are ready to make a difference in Asis CT by bringing your own experiences, perspectives and ideas to the table do not hesitate to apply.
