Supporting IT users (such as PC, LAN, SAP, Knauf Software and systems administration & troubleshooting) in using the IT Systems, on call for after-hours IS issues when required.
Completing other relevant tasks as required by direction of the IT department management,
Responsible for handling technical cases on ticket system and keep tracking these problems during the whole resolving process
Supporting all global and local technology projects.
Managing the local servers and supporting the business’s specific applications
Documenting processes and improving implemented documentation,
Assets Management such as Purchasing, Shipping, Tracking, Maintenance
Complying with processes, procedures, company policies
Being flexible on workplace,
Completing other relevant tasks as required by direction of the IT department management,
Protecting data against loss or damage,
Securing IT systems against unauthorized use,
Protecting the security and confidentiality of data
Minimizing system outages and improving availability,
Sharing the knowledge of IT Systems through documentation and peer communication,
Qualifications
Bachelor’s Degree in related departments
Minimum 3 years of similar experience in multinational environment
Fluency in oral and written Turkish and English,
Highly comfortable in interacting with others, of varying personalities, in person, on the phone and through using remote tools
Capable of providing extended hours when required to meet deadlines
Able to prioritize and work effectively while being adaptable and open to constant priority changes
Calm and collected disposition in complex high pressure business situations
Work effectively independently and in a team environment with a positive attitude
Being willing to work flexible hours
Focus on safety and continuous improvement
Ability to frequently travel to remote plant sites and a valid Driver’s license,
Completed military service obligation for male candidates,