QUALIFICATIONS AND JOB DESCRIPTION
IT Support Engineer
Job Description:
An IT Support Engineer monitors and maintains computer systems and networks. ... Title must respond and resolve the support requests and service tickets. This is a part of his/her job to identify, diagnose and rectify any issues in computer hardware, software, services, and applications.
IT Support Engineer will provide front-line primary technical support to end users on various technical issues and problems relating to hardware, software, and peripherals. He/She will also be responsible for responding to, documenting, and resolving service tickets in a timely manner according to SLA
Skills:
· the ability to repair machines or systems.
· to be thorough and pay attention to detail.
· analytical thinking skills.
· excellent verbal communication skills.
· the ability to use your initiative.
· knowledge of computer operating systems, hardware and software.
· problem-solving skills
· Be service-oriented and customer-focused
Responsibilities (On-site / Remotely)
- Install and configure software and computer systems.
- Troubleshoot and resolve issues with software or hardware.
- Walk colleagues or clients through steps to help them resolve their technical problems.
- Maintain procedures and reports that provide technical support to the entire organization.
Qualification / Certification:
- need at least an associate degree in computer science or a related field.
- ITIL, Cisco CCNA, Microsoft Certified Systems Administrators (MCSA) may be preferred.
· Good written and verbal communication skills as Turkish and English.
