User Support Specialist İş İlanı

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 İş İlanları

QUALIFICATIONS AND JOB DESCRIPTION

Klozet-Rezervuar valfleri konusunda 60 yılı aşkın bir süredir faaliyet gösteren ve konusunda dünyanın en büyüğü olan Fluidmaster grubunun merkezi Amerika'nın California şehrindedir.

Grubun ABD merkezi dışında, Meksika, İngiltere, Slovenya, Çin, Hollanda ve Türkiye'de üretim yatırımları bulunmaktadır. Türkiye yatırımı, grubun en önemli yatırımlarından biri olmakla beraber Türkiye operasyonlarına sürekli yeni yatırımlar yapılmakta ve büyümektedir. Kaliteli üretim ve yönetim anlayışının sonucu olarak, nitelikli eleman istihdamımız her geçen gün artmaktadır.

We are looking for User Support Specialist to take part in Fluidmaster Turkey located in Tuzla/İstanbul.

Job Description;

  • Diagnose, troubleshoot and resolve software and hardware incidents, including operating systems (Windows and Mac) and across a range of software applications.
  • Install and configure new IT equipment. (Desktops, Laptops, printers, IP and Cell Phones and other IT equipment)
  • Manage users and computers account in Active Directory
  • Track and maintain personal computer equipment inventories
  • Accurately record, update and document requests using the IT service desk system
  • Interact professionally with clients exhibiting strong customer service skills
  • Instruct clients in the basic use of approved hardware/software.


Knowledge and Skills;

  • High knowledge of Windows Desktop operating systems
  • High knowledge of HW maintenance (PC, Laptops, Printers, etc.)
  • Considerable knowledge of communication equipment and protocols (Switches, Routers, Firewalls, TCP/IP, DHCP, DNS, VLAN, Wireless, etc.)
  • Considerable knowledge of VoIP Systems
  • Considerable knowledge of managing users and computers account in Active Directory
  • 5+ years’ experience of working in an IT support role
  • Associates Degree/ Technical Institute training in Computer Science, Information Technology, or related field
  • MS or other IT Certification
  • Excellent IT skills and computer literacy
  • Excellent troubleshooting and analytical skills
  • Excellent team work and communication skills
  • Excellent knowledge of Customer Service best practice
  • Fluent English speaking