ITS Responsible İş İlanı
İşveren Hakkında
- Manisa
- Hızlı Tüketim Malları
GENEL NİTELİKLER
Research, innovation and development are in the DNA of Ferrero. Every day, we strive for better via understanding better, communicating effectively, and solving inquiries. Advancing tools our people need is another primary task of ours serving for the supportive environment within the company that helps overcoming daily challenges and enabling our business to grow its market position.
This is an Manisa based role, of which the main purpose is the day-to-day support of the end user in addition to the field operations and local system analysis. While the position directly reports to the ITS Manager, you will also be managing a team of experts. A candidate with advanced communication skills and technical knowledge would be a good fit for this role.
If you think you have what it takes for an ITS Responsible role in Ferrero, do not hesitate to click on the Apply button!
Who we are looking for:
• Bachelor’s Degree
• Preferably +6 years of experience
• Problem solving and interpersonal relationship skills
• Proactivity and strategic thinking
• Solid written and verbal communication skills in English
Main Responsibilities:
• Implement, operate troubleshooting and administrate local systems
• Support operation of the End-User and field operations in: maintaining infrastructure, planning and coordinating system utilization, performing capacity planning; providing first and second tier help desk support for employees; coordinating communication with Global support teams when third& above tier helpdesk support needed; providing on-call support when required
• Investigate and analyze system requirements and develop system specifications including identification methods
• Manage local ITS Projects under the accountability of ITS Manager: finding local vendors, following IT procurement and completing projects under defined time period
• Responsible of Contract Management and Procurement Management Processes for Manisa Operations for the Services managed centrally
• Track & maintain software/hardware licensing and contracts, prepare the renewal list accordingly to the budget period
• Maintain the coordination between local ITS Teams and global ITS support groups: manage the support process by the continuous track of the incidents and business requests
• Lead UATs for ITS Projects and prepare/update necessary documentations periodically during new rollouts, post-implementation support processes and new releases
• Manage ITS inventory including Industrial devices
• Prepare periodic measurement reports (KPIs)
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