Mett Hotel & Beach Resort Bodrum Front Of House Manager İş İlanı
İşveren Hakkında
QUALIFICATIONS AND JOB DESCRIPTION
Sunset Hospitality Group has become a leading hospitality management group with a global presence across 10 countries with over 23 brands. METT Social Living is a refined, elegant and laid-back collection of lifestyle hotels & resorts dotted around unique locations. With a discreet service style without frills or fuss along with social dining and lifestyle entertainment at the heart of the experience, the brand is conceived for the traveller of today looking for an ideal place to celebrate life.
Now, we are hiring a Front of House Manager to join us in Bodrum and to lead both Front Office and Guest Experience teams.
Core Activities
· To fully implement all documentation and activities within the scope of the Front Office and Guest Experience procedures and instructions.
· To supervise and evaluate the performance of all personnel under his responsibility within the framework of job descriptions and operation procedures. In this way, by providing the highest level of satisfaction, to ensure that the works are carried out in accordance with the procedures without interruption.
· To follow the practices of the personnel in terms of training, motivation and supervision and to work in continuous cooperation with the Education department on this issue.
· Working with other department managers to ensure that the whole operation runs smoothly and be in constant communication.
· To undertake the responsibility of allocating rooms for individual, company and group guests and to identify the defective rooms as soon as possible in close cooperation with the housekeeping and Technical Service department during this process and to ensure that the malfunction is fixed as soon as possible and offered for sale.
· Pre-determining the rooms of VIP guests and performing physical control before the guest arrives. To ensure that senior management is informed about incoming VIP guests. To ensure that the VIP List is distributed on time without causing any discomfort for the guests.
· To bear the responsibility of cash flow, credit card and foreign currency transactions in cash transactions, to ensure effective control and follow-up on all current and credit accounts.
· To follow the Complimentary and House use accommodation, to have invoicing procedures after the Comp approval form is received.
· To review the Daily Reports.
· To ensure the accuracy and compliance of all details (name, surname, entry, exit date, agency information, etc.) of the reservations with the daily follow-up of the reservations, to correct them if there is an error, to direct and train the personnel on this issue.
· To deal with guest complaints by acting together with the Guest Experience team, to report unresolved complaints to Dirrector of Guest Experience and to take the relevant action for a solution.
· Holding team meetings with all staff, giving information about weekly organizations and making necessary assignments
· Conducting recruitment interviews for front desk and Guest Experience teams.
· Performs other duties pertinent to this job as assigned.
Qualifications
· At least 4 years experience in Guest Experience /Front Office departments in a luxury hotel, preferably in a resort.
· Fluency in English and Turkish (additional languages would be beneficial)
· Strong computer skills, exceptional detail and follow up, excellent time management skills and the ability to quickly evaluate alternatives and decide on a plan of action.
· Strong skills of hospitality and guest relations
· Experienced in MS Office and OPERA programs
· Guest service and detail oriented
· Positive thinking, personal presentation, initiative, adaptability/flexibility, integrity, dependability, stress tolerance, property knowledge, safety orientation, innovation, self-development.
