Front Office Manager İş İlanları

QUALIFICATIONS AND JOB DESCRIPTION

A unique candidate to be the most preferred resort in the Aegean for all seasons…

BIBLOS Resort in Alacati, Izmir, on the Aegean Coast, with a perfect vista… an exemplary architecture where luxury and nature are blended harmoniously for true relaxation… suites designed with impeccably refined taste… a beach with white sand that soothes your skin… coconut and olive trees casting delicate shadows on the pools… a cuisine for the most discerning palate… and a well-versed staff to serve you in the best possible way… in short; treating our guests like we’d like to be treated… this is our guiding principle at BIBLOS Resort Alaçatı…

We are looking for a Front Office Manager to manage our Front Desk,Guest Service and Bellteam. You will act as the ‘face’ of our company and ensure visitors receive a heartwarming welcome. You will also coordinate all front desk activities, including calls, and guests services. As a Front Office Manager, you should combine a pleasant personality with a dynamic professional attitude to supervise and lead our team. Our ideal candidate can deal efficiently with complaints and has a solid guest service approach. Ultimately, you should be able to ensure our front desk provides professional and friendly service to our guests.

Responsibilities

· Manage and supervise all tasks of front office personnel to ensure guests receive prompt, cordial attention and personal recognition

· Supervise the Front Office team to ensure optimum occupancy and average room rate for the purpose of maximizing revenue

· Monitor Front Office, and particularly Guest Service Team personnelly, to ensure priority guests, repeat guests and other VIPs receive special attention and recognition

· Maintain inter-departmental relationships to ensure seamless customer service

· Assume overall responsibility for maintaining standards to ensure furnishings facilities and equipment are clean, in good repair and well maintained

· Schedule and regularly conducts routine inspections of areas Maintain knowledge of credit policies and procedures and liaise closely with Finance Department to ensure that credit procedures are properly carried out

· Know system recovery procedures

· Interpret computer reports and compile relevant statistics for front office

· Continually check the accuracy of room count

· Approve upgrades and special amenities

· Maintain appropriate standards of conduct, dress, hygiene, uniforms, appearance and posture of departmental employees

· Conduct comprehensive monthly departmental meetings to include a review of procedures and events which warrants special handling and detailed information

· Prepare efficient work and vacation schedule for Front Office Staff, taking into consideration project occupancy and forecasts and any large group movements

Requirements

· Proven work experience as a Front Office Manager.

· Luxury resort brand experience is an asset.

· Excellent Fidelio Suite8 knowledge is must.

· Proficiency in English (oral and written).

· Solid knowledge of MS Office, particularly Excel and Word.

· Good organizational and multitasking abilities.

· Problem-solving skills.

· Graduation from reputable university.

Biblos Resorts. Alaçatı, net monthly salary 12000 TL, 6000 TL provides employee house rent and 1500 TL transportation allowance.

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