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QUALIFICATIONS AND JOB DESCRIPTION

Customer Service Professional

This job is a full-time position and is based in our İstanbul office.

If you have a passion for helping people and creating a great customer service experience, then join our Customer Service Team!

About the job:

The aim of your job is to provide a first-class service to our customers whenever and however they contact us. You develop a closer relationship with our Customers and Sales Team, using a proactive approach to help drive sales through our Business. Furthermore, you maintain a close relationship with all other members of the Brady offer sales team to reach our common KPI’s and sales targets.

Your responsibilities may include but are not limited to:

· Dedicated to meeting the expectations and requirements of our Internal and External customers, by responding to incoming contact through telephone, fax, mail and e-mail within agreed timeframe.

· Use time effectively and efficiently to process all incoming orders or queries. Communicate at all times with the customer on delivery times and dates by liaising with internal suppliers when appropriate.

· Handle customer complaints, invoice queries and other queries by using rigorous logic and methods. Solve difficult problems with effective solutions in accordance with Brady Organisational procedures.

· Calculate quotes on behalf of customers and sales team.

· Account set up and amendments to customer records as specified by customers and sales team.

· Promote sales of Brady products & services through order building, therefore maximizing the sales opportunities as presented throughout.

· Demonstrate a professional attitude at all times.

· Provide sales support (as defined) for the internal and external sales teams.

· To understand how our solutions fit into the marketplace to support customers with product advice and knowledge.

· Liaise with internal suppliers on behalf of customers when resolving queries on delivery and complaints.

· Use the Brady CRM tool to effectively communicate new companies, contacts, lead generation, business opportunities, and assign tasks to the appropriate channels, as defined.

· Actively review the open order book to ensure all orders ship in a timely manner.

· To attend exhibitions, meetings and training sessions to support the Brady offer as required.

· Report problems and opportunities on organisation, customers and markets to management.

· Logical thinker - we sometimes need to be detectives and look outside of the norm to find route causes of issues or find a quick solution for a customer.

What we promise you:

Brady is an inspiring place to work at. You will be part of a team of professionals, all driven by a desire to innovate and to always improve. Brady offers a challenging environment encouraging out-of-the-box thinking. As such, next to developing new concepts, there is room to re-invent the daily business fitting the varying team competences. Join us and let’s build, develop and change the future!

What’s next?

Rise to the challenge and become a part of the Brady family. Be the difference from a market leader in an industry that impacts the world. Apply today

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