The Este Medical Group have been pushing the boundaries of cosmetic and health care services worldwide for over 25 years. All treatments are administered by talented healthcare professionals, in a safe and clinical environment.
We are looking forPatient Experience Responsible to work in ourhospital which is in ETILER - BESIKTAS, İstanbul.
Requirements:
· Bachelor’s Degree from a reputable university
· Advanced level of spoken and written English and communication skills
· Additional language knowledge is a plus (French, German, Italian, Spanish, Romanian)
· Experience in health sector is a plus
· Improved verbal and written expression skills, high communication skills
· Knowledge of MS Office programs
· Good at human relations, representation and persuasion
· Ability to maintain a professional demeanor in stressful or difficult situations.
· Skilled in planning, organization and reporting
Job Description:
· Responsible of the whole experience of patient at the clinic
· Informing patients about the additional operations and increase the cross selling.
· Getting reviews from the patients about their experience for the digital sources that we have ratings in order to increase review scores.
· Determination and follow-up of the patient's post-operative control appointments by discussing with the doctor
· Follow-up of patient’s hotel and transfer details.
· Going to the doctor's control together before the operation, informing the doctor about the operations of the patient and the additional operations they are interested in.