Patient Relations Representative İş İlanı
İşveren Hakkında
QUALIFICATIONS AND JOB DESCRIPTION
Turkeyana was established in 2012 in Istanbul-Turkey, and it is engaged strongly in Hair Transplant, Plastic Surgeries and Cosmetic Dentistry aiming for Excellency, we took our first steps by choosing the best hospitals to work with, which are equipped with the latest medical technologies alongside with the best-experienced medical team and doctors. Turkeyana Clinic vows to achieve the best results for their patients to reach their expectations and provide exceptional medical care. Our patients’ satisfaction was, is, and always will be our priority.
Turkeyana Clinic is looking for an International Patient Relations Specialists to join a multinational environment in Turkeyana Clinic located in Istanbul.
Requirements
- Bachelor’s degree in Business Administration, Health Administration or an appropriate discipline
- Minimum 1 year demonstrated experience in Patient Relations, Guest Relations, customer service, or health care role in a health care sector
- High fluency in English or native German /Spanish /Italian /French/ Russian language,
- Advanced negotiation skills,
- Ability to display active listening and verbalize empathy while developing relationships with patients, guests, and coworkers,
- Ability to communicate with patients in a confidential, professional manner using tact and diplomacy,
- Ability to be highly motivated and pay attention to details with a passion to provide excellent customer service in a fast-paced environment.
- Ability to maintain a professional demeanor in stressful or difficult situations.
Job Description
- Assisting patients during their visit to the Clinic.
- Translating necessary information to patients and doctors.
- Passing the required information clearly to the patients about their treatment and ensuring that the patient is informed about the whole process.
- Being in contact with the necessary staff and units to solve the problems related to the treatment processes of the patients.
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