Process and Governance Manager İş İlanı
İşveren Hakkında
QUALIFICATIONS AND JOB DESCRIPTION
- Having a bachelor's degree in Business, Economics or Industrial Engineering
- Min 8-year experience in manage internal audit/ compliance, governance etc.
- Experienced in kaizen and 6 sigma metodology
- At least 5 years of experience in team management
- Excellent oral and written English or German skills
- Possessing new generation leadership skills
- Giving importance to organizational commitment and organizational goals
- Taking initiative and decision making skills
- Have a customer-oriented service approach
- Adaptable to change quickly
- Analytical and critical thinking skills to increase internal control and risk environment awarenessExperience and Certified Management Systems (ISO 9001 Quality Management System, ISO 27001 Information Security Management, ISO 10002 Customer Satisfaction and Complaints Handling, ISO 14001 Environmental Management System, ISO 45001 Health and Safety Management, ISO 22301 Business Continuity Management Systems etc.)
- Lead Corporate Risk Management processes and projects
- Responsible for the governance of KVKK, GDPR and DSGVO as DPO (Data Protection Officer)
- Provide specialist advice on the company procedures,reports and work of colleagues when necessary to identify compliance issues and provide advice or training.
- Develop and oversee control systems to prevent or deal with violations of legal guidelines and internal policies
- Contribute to stakeholder engagement through identifying stakeholders, finding out their needs/issues/concern and reacting to these by arranging meetings and events and drafting supporting materials to promote understanding and commitment
- Perform corrective and preventive actions that ensure customer satisfaction by determining the areas of processes that are open to improvement
- Making the department third parties out of valid or adjective certified companies and presenting their existing certificates
- Ensure that internal audits are carried out and reported in line with annual plans.
- Ensure that annual quality targets are set and achieved goals are reported to top management
- Ensure that the company's total quality processes and standards are established.
- Target the realization of regulatory and preventive actions that ensure customer satisfaction by determining the areas of processes that are open to improvement
- Contribute to the realization of the process documentation studies from the customers and determined by the process department
We design, build and deliver next-generation end-to-end CX solutions for many of the world’s most respected digital-native and vertical leading brands. Our comprehensive east-to-west global footprint in 35 countries across five continents, with more than 66,800 team members and 60 languages, allows us to deliver flexible solutions that leverage our expertise in cultural nuance, which we believe to be essential for true excellence in CX. We have deep domain expertise in tech-augmented front to-back-office CX. Additionally, we offer Digital Consumer Engagement, CX Consulting, and an innovative suite of Proprietary Digital Solutions for industry verticals. We are a global leader in Content Services, Trust & Safety. We believe the ‘Majorel difference’ to be our culture of entrepreneurship.
As Majorel Türkiye, with more than 3,000 teammates in 7 different locations in Turkey and working-from-home model, we offer services to leading brands both across Turkey and worldwide in 12 different languages, including German, Dutch, Turkish, English, Arabic, Italian, Spanish, Greek, Hebrew, French, Russian, and Bulgarian.
Our Mission
We create amazing customer experiences that people value and we are proud of. By combining talent, data and technology we deliver real impact for our partners. We are driven to go further.
Our Vision
Our vision is to be our clients’ trusted long-term partner for customer engagement in a constantly changing world. Creativity, Excellence and Respect drive everything we do. This ensures success for our partners and allows us to thrive as one team.
We serve customers across the world through our 66,800+ people based in 31 countries across 5 continents with 60 languages. We support your customers at any time, through every device and in the manner they expect of their brands. We speak their language wherever they are and whatever their culture.
General Qualifications:
Job Description:
Benzer İş İlanları
Internal Control and Risk Executive/Sr. Specialist
Program Müdürü
Territory Sales Manager - Middle East
Operations Coordinator
International Sales Supervisors
Process and Governance Specialist
Business Process Improvement Group Manager
Business Process Improvement Supervisor
Customer Experience Performance Manager
Pwc System & Process Assurance Managers
