Resepsiyonist İş İlanı
İşveren Hakkında
QUALIFICATIONS AND JOB DESCRIPTION
- Previous experience as a Front Office Receptionist in a luxury market.
- Fluency in English (written and spoken); preference will be shown to candidates with knowledge of additional major foreign languages.
- Knowledge of Opera and Microsoft Office
- Data management / information technology usage skills
- Strong communication and social skills
- Ability to focus on guest needs, problem resolution
- Ability to focus on details.
- Ability to prioritize and organize work.
- Ability to work cohesively with other departments and co-workers as part of a team.
JOB DESCRIPTION
- Maintain a complete, detailed and updated knowledge of all room types, room numbers and names, room layout, appointments, amenities & locations. Be knowledgeable of all offered rates, special packages and promotions, room availability and status for any given day as well as scheduled daily activities, group names & meeting locations.
- Maintain complete knowledge of all hotel features/services & hours of operations, rooms, floors layout, including all hotel restaurant food concepts, menu price range, dress code and ambiance
- The Receptionist ensures that rooms have been assigned according to guest requests and preferences whenever possible. Pre-register designated guests and prepare key packets.
- Access all functions of computer systems according to established procedures and standards.
- Process all guest check-in according to established hotel requirements.
- Confirm or if necessary walk-in a reservation and review all details as well as any special noted information.
- Ensure all Rooms Assignments are processed accurately and prior to guest arrival.
- Inform guest of any messages, mail, faxes, etc, received for them.
- Take, record, and relay messages accurately, completely and legibly. Distribute hotel personnel messages to appropriate individuals
- Accommodate all guest requests expediently and courteously. Follow up with designated hotel personnel to ensure completion of request
- Document all guest requests, complaints or problems immediately and notify designated department/personnel for resolving the situation.
- Provide lateral service and assist other departments as needed or as assigned. Primarily this will include, Guest Experience Agent & Bellperson/Doorperson, Valet and Housekeeping among others.
Benzer İş İlanları
