Reservation Agent İş İlanı
İşveren Hakkında
QUALIFICATIONS AND JOB DESCRIPTION
Lujo Soul
Art & Joy reside at the heart of the philosophy at Lujo, taking you on a journey to rediscover your inner child and get enchanted by the vibrant orange that so perfectly reflects our energy. Vacationing at Lujo truly is anything but ordinary and so is working here. If you, too, feel this bursting energy and wish to share it and enrich the team with your colorful personality and your knowledge, we should definitely meet. Join us on this journey to offer our guests a unique experience whilst developing ourselves further and gaining brand new perspectives on hospitality with every new day.
Job Description
- Answer all enquiries, in a professional and consistent way, ensuring all the guests needs are identified and options are pro-actively suggested
- Ensure all reservation details are correctly entered into the property management systems and that guest information is accurately maintained
- Ensure all confirmations are accurately sent out within 12 hours making personal references to their choices
- Promote seasonal packages and current promotions to our guests
- Ensure all other administrative duties are completed to Lujo Hotel Bodrum Standard Operating Procedures for the Reservations Department
- Ensure an excellent working relationship with all colleagues within the hotel
- Assist the Reservations Manager and Supervisor
- Respond to all enquiries in a timely manner
- Process all information using the hotel computer systems
- Answer questions about property facilities/services and room accommodations
- Follow sales techniques to maximize revenue
- Handles all special requests appropriately
Requirements
- Minimum 2 years working experience in the 5-star luxury hotel environment
- Positive attitude and good communication skills, especially on the telephone
- Proactive communications skills
Ability to work under pressure
Excellent computer skills, especially Microsoft Office (Excel)
Posses a friendly, energized and outgoing personality
Strong team player
Able to work concentrated and effective under pressure
Excellent English and Turkish verbal and writing skills (Russian is a plus)
