Reservations Agent İş İlanı
İşveren Hakkında
QUALIFICATIONS AND JOB DESCRIPTION
Reservation Agent
Reservation Agent is is responsible to materialize the maximum number of requests and reservations.
Çırağan Palace Kempinski İstanbul
Çırağan Palace Kempinski İstanbul is the only Ottoman Imperial Palace and Hotel on the Bosphorus. Our Hotel offers a resort ambience in the city and reflects the ultimate luxury of a genuine Ottoman Palace. With a total of 313 rooms, including 282 rooms and 20 suites in the main hotel section and 11 suites in the imperial palace section the hotel’s restaurant&bars, offer a blissful culinary experience. Çırağan Palace Kempinski Istanbul is regarded as the city’s most distinguished high profile meetings&congresses for private companies, or extravagant weddings & social events that create memories to remember for a life time experience.
Key Responsibilities:
- Review daily reservation accuracy, rate compliance from segment and source, system close-out when necessary and rate availability.
- Ensure clients’ satisfaction and adherence to Kempinski service standards.
- Follow internal credit policy.
- Follow up on lost business and bring information about them to the knowledge of the department superiors.
- Follow the internal up-sell programme for Reservations department.
- Perform any other duties as assigned to them by management.
Desired Skills & Qualifications:
- Minimum 2 - 3 years experience in 5 Star properties. (Preferably international hotels)
- Fluency in English and Turkish
- MS Office Programme, Opera knowledge
- Proactive and flexible
- Excellent listening and verbal skills
- Good communication skills
- Result oriented
- Strategic thinking and innovation
- People Oriented
- Passionate for European luxury
- Entrepreneurial
- Straightforward
- Proactive
- Competitive
- Turkish citizen
About Kempinski
Hoteliers since 1897, we have travelled the world in search of the most fascinating destinations without ever forgetting the finest traditions of our European heritage. We are dedicated to please, educated to entertain, and we never compromise on the European elegance of service. We pride ourselves on delivering a beautiful performance for each and every one of our guests. And for our employees, we provide a stage on which they can flourish and realise their full potential.
Embrace an experience as individual as you are!
