Senior IT Service Management Specialist İş İlanı
İşveren Hakkında
QUALIFICATIONS AND JOB DESCRIPTION
- Bachelor's degree from universities such as Computer, Electronics, Mathematics, Industry etc,
- Have used one of the ITSM products (preferably Microfocus SMAX or HP Service Manager) and have at least 4 years of experience,
- Knowledgeable and experienced in Incident, Event, Problem Management processes,
- Knowledgeable and experienced in Change and Configuration Management processes,
- Ability to manage ITIL processes according to Best Practices, make due diligence and report,
- Has ITIL Foundation certification,
- Knowledge of Project Management standards and methodologies, Preferably has PMP certification,
- Has strong communication ability,
- Has advanced use of MS Office tools.
Job Description
- Provides management, deployment and dissemination of the processes of the ITSM tool used within Netaş-BDH.
- In IT Processes; Playing a leading role in spreading awareness of Standard / Procedure / Policy / Architectural Principles throughout the company.
- It provides the evaluation, development, testing, deployment, end-user training and solution analysis of the requests coming to the ITSM product.
- Providing management and coordination to meet business demands and needs by working in coordination with the consultant, operation teams and business units.
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