Çağrı Merkezi Ürün ve Hizmetleri, Çağrı Merkezi Hizmetleri
GENEL NİTELİKLER
Bachelors degree from Computer Science Engineering, Electronics Engineering or equivalent discipline
Min 4 years of total working experience in the related field
Hands on experience supporting Server Infrastructure, both hardware and OS (Unix/Linux and Windows) including expertise in system installation, configuration, administration, troubleshooting, performance tuning, preventative maintenance, capacity planning, monitoring, and security procedures
Hands on experience with virtualization/virtual system administration (Preferably in VMware Stack: vCenter, vSphere 5/6/7, VCF, vROPS, vRealize, Log Insight, NSX, VRNI)
Knowledge and hands on experience of breaking down engineering tasks and delegation of work to more junior engineers
Preferably knowledge and hands on experience of Hyper-converged Infrastructures (vSAN, vxRail, HP Simplivity, etc.)
Preferably experienced with Cloud Native Infrastructure.
Preferably knowledge and hands on experience of storage systems (SAN, NAS, RAID Array, etc.)
Preferably knowledge and hands on experience of building scalable, highly available, mission critical virtual infrastructures including cluster management, redundancy and failover testing
Preferably knowledge and hands on experience of disaster recovery technologies
Preferably knowledge and hands on experience of working with ITIL, Cobit, ISO27001 and Service Management best practices
Vmware Certified Professional (VCP), VMware Certified Advanced Professional (VCAP) or similar certificates preferred
Ability to produce system documentation, including writing requirements, operational specifications, system architecture, test plans and as-built documentation, all with attention to detail
Ability to balance multiple priorities and yet meet deadlines
Ability to build strong relationships and influence others across the organization
Effective in dealing with ambiguity
Strong analytical and excellent problem solving skills
İş Tanımı
Provides Subject Matter Expertise (SME) for the Virtualized Infrastructure, ensuring Management, Maintenance, Installation and Improvement.
Provides administration to optimize Virtualization and OS (Windows,Linux) environment for system configuration, high availability and accounting of system data
Ensures Service Availability & Quality by patch, component, firmware updates and/or technology replacement compliant to the technology plan.
Maintains and restores VM backups and Snapshots
Establishes system analysis of capacity, health, performance and utilization to improve their assessment and adapt them for system improvements.
Develops and maintains custom scripts to increase system efficiency, automate manual tasks, and lower the human intervention time on any tasks.
Helps to outline support and sustainment model for service(s) being implemented
Assists as an escalation point for lower levels in incident resolution of Virtualization Infrastructure, leveraging pre-defined work instructions for issue remediation
Provides advanced analysis and troubleshooting of complex issues/problems
Leads investigation of root cause analysis for incidents, engaging vendors where needed
Defines Policies, Procedures and Instructions to ensure system availability, stability, security and integrity for server infrastructure
Provides Continuous Process Improvement though assessing OS and HW technologies, releases and upgrades.
Collaborates with other technical service teams to manage, maintain, and resolve complex IT services.
Works within team, across IT, with business, 3rd party vendors or systems.
Works with other infrastructure team members to identify tactical solutions to use cases for support and/or implementation