Software Support Specialist İş İlanı

QUALIFICATIONS AND JOB DESCRIPTION

IAS - Industrial Application Software is a 4.0 Industry Software developer operating in Switzerland, Germany, Turkey, Dubai, India, South Korea, and USA serving more than 30.000+ concurrent users in 30+ countries.

Now we are looking for enthusiastic team players to join our Software Support team in İstanbul office.

JOB DESCRIPTION

• Providing software support to Canias ERP users in Turkey or abroad, via phone or internet
• Creating and recording tickets for calls received via mail, portal and phone.
• Testing error notifications and determining the source of the error, helping the customer in case of user or data-originated errors and solving the problem.
• Making development suggestions about Canias ERP modules to the quality assurance specialist of relevant unit, and to the development team if approved.
• Following development suggestions and providing feedback to the customers about completed developments
• Notifying customers about developments, sharing documents.

REQUIREMENTS

• Bachelor’s degree preferably from Industrial Engineering, Mathematical Engineering, Electrical and Electronics Engineering etc.
• Having a good knowledge of at least one programming language
• Good command of SQL query language
• Be able to work customer-oriented, provide patient and professional feedback to customers and business partners, and make priority planning in the job list.
• Prone to teamwork and having analytical thinking skills
• Excellent command of English both in written and oral communication
• Proven experience in Software Development, Testing, Consultancy and/or Support departments

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