Developer Partner Engineer İş İlanı
İşveren Hakkında
QUALIFICATIONS AND JOB DESCRIPTION
Looking for Developer Technical Support Engineers to join the Huawei Turkey R&D Center and work on Huawei Mobile Services.
As HMS ecosystem grow so fast around the world, app developers increasingly use HMS to utilize its rich and cutting-edge features easily on their app. Before, during or after development, developers need our support for their unique technical questions, creative requirements and integration problems which needs to be addressed and solved quickly, without compromising high quality. To accomplish this very critical task, we have created an internal ticket operation system in which as a part of a very competent technical support team you receive developer questions from all over the world and what we do is to address the case or question, troubleshoot it, collect critical info from developer like relevant details, log, debug or re-develop the case, deep dive into it, test it and solve it, and if you are not the correct address for the problem, escalate it. During this process we’re communicating with product teams and other technical support engineers when needed, so it is also a team work.
Besides helping developers for their issues, it is also critical for you to advocate for developers interests and requirements internally at Huawei by creating bug and requirement tickets, sharing best practices and valuable knowledge, which brings the responsibility and opportunity for you to improve the global HMS products touching millions of developers.
Responsibilities
• Developer Technical Support Engineer will take active and vital role on troubleshooting, diagnosing and resolving technical issues and questions raised by developers (through tickets) using Huawei Mobile Services. If the ticket is not solvable in the existing level then escalate it to the relevant level or department.
• Developer Technical Support Engineer will follow an established methodology and set of practices to ensure that tickets have been analyzed, solved or escalated within predefined SLAs.
• Beside solving technical problems of developers, provide proactive technical guidance to developers on integrating, launching and maintaining mobile applications to HMS ecosystem through tickets.
• Continuously review existing documents and knowledge base, contribute for further improvements and enhancements.
• Design and develop best practices, regularly share knowledge to ease other ticket handlers’ and developers’ work those who tackles HMS related technical issues.
• Continuously analyze and verify products and features within HMS ecosystem, think from developer's point of view and address further improvements on products, cooperate with product teams, focus on improving developer experience.
Minimum Qualifications
• Bachelor’s degree, majoring in Computer Science or related fields.
• At least 2 years of experience in a design and/or development role for mobile apps and/or games.
• Solid grasp of Java or Kotlin (ideally both).
• In-depth experience with Android mobile application software development lifecycle.
• Solid troubleshooting skills, able to dive into complex code/infrastructures, and find the root cause.
• Excellent written and verbal skills with strong grasp of English is a must.
Preferred Qualifications
• 2 years of Online Technical Support Experience.
• Programming experience in one or more of the following Cross/Hybrid platforms for apps: React Native, Xamarin, Flutter, Cordova.
• Programming experience in one or more of the following languages: JavaScript, Objective-C, Swift, Python, C#, PHP.
• Basic understanding or experience of server-side and web development for troubleshooting.
• Knowledge of Huawei Mobile Services.
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