Touristalia Business Analyst İş İlanı
İşveren Hakkında
QUALIFICATIONS AND JOB DESCRIPTION
Business Analyst Job Overview
Fast growing incoming tour operator is one of the leading companies and located in İstanbul and hiring a talented Business Analyst professional to join their team. If you're excited to be part of a winning team, Don't hesitate to apply.
In this role, you will support and influence the operational work across the Organization through scaled partnerships and creative problem solving.
As a Scaled Operations Business Analyst you will be expected to develop, drive, and analyze existing and new operational workflows while building a strong understanding of the needs of the business from key stakeholders. Helping to define and measure the quality and effectiveness of the work is a major part of the role. You should be comfortable when asked to perform in depth analysis and research in a competent and efficient manner.
Responsibilities:
· Work cross-functionally with partners across the company to help solve their operational challenges
· Create and manage project plans to effectively communicate progress towards operational goals
· Develop best practices within the organization for how to operationalize manual work with a focus on scale and efficiency
· Perform data analysis daily on existing operations work to measure and report on quality and productivity of workflows
· Manage operational workflows directly with internal key stakeholders providing support for any questions or problems as they arise in real-time
· Develop and suggest process and performance improvements with product managers and relevant seniors and other key stakeholders to improve workflows
· Responsible for the development and rollout of new workflows working side by side with our partner operations team to test new pilots
· Communicate daily metrics and progress towards operational goals to internal business stakeholders as well as vendor management
Requirements:
· Project management experience in business analysis of processes, metrics, workflows and operations highly preferred
· Good at figuring out the processes necessary to get things done; knows how to organize people and activities; understands how to separate and combine tasks into efficient work flow; knows what to measure and how to measure it; can see opportunities for synergy and integration where others can't; can simplify complex processes; gets more out of fewer resources.
· Strong written and verbal communication skills. Able to deliver clear and succinct interpretations of extensive research in a manner accessible to all relevant team leaders.
· Dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
· Learn quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.
· Capability to validate and explain trends and results compared to outlined success metrics
· Pick up on technical things quickly; is good at learning new industry, company, product, or technical knowledge. Proficiency in manipulating data sets in SQL or equivalent and drawing insights from data.
· Must be organized, positive, proactive, and results-oriented
· Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on
· Use rigorous logic and methods to solve difficult problems with effective solutions; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn't stop at the first answers
· Strategic thinker with strong analytical and creative problem-solving skills
