Call Center Operation Manager (Banking Projects) İş İlanı
İşveren Hakkında
QUALIFICATIONS AND JOB DESCRIPTION
QUALIFICATIONS
- Associate Degree or Bachelor’s Degree,
- Minimum 3 years of operation management in Call Centers,
- Advanced English level in both Written and Verbal language,
- Preferably experienced in finance and banking projects,
- Experienced in the management of corporate customer relations,
- Having a good command of budget, planning, quantification, technology, and methodologies of reporting of Call Center,
- Has a strong sense of responsibility,
- Caring about human relations,
- Strong ability of Planning and Coordination,
- Skilled at working customer and service-oriented,
- Being competent in problem-solving, data analysis, and presentation
- Ability to associate between business results and financial indicators and taking actions accordingly,
- Being competent in leadership and organization management,
- Flexible and being able to work under high pressure,
- Having a good command about MS Office apps,
- Having served his military services for male candidates.
JOB DESCRIPTION
- Preparing reports including routine analysis of the Client’s data, reaching an agreement of
- monthly and yearly data, preparing capacity analysis,
- Participating in the meetings with the Client,
- Determining staff need due to growth, rising of call volume,
- Analyzing reports about the performance of the Project, quality objectives, performances of the Advisors and taking actions accordingly,
- Preparing reports about incomes and outgoings of the Project, objectives of the Project such as productivity, Client’s demands, and needs, organizational needs and informing their Manager accordingly,
- Working on development and improvement of the processes under their responsibility and evaluating the results.
