CRM Assistant Specialist İş İlanı
İşveren Hakkında
QUALIFICATIONS AND JOB DESCRIPTION
- Bachelor's degree from a reputable university (new graduates are also preferable),
- Willingness to make a career in CRM,
- Strong analytical skills and confidence in utilising data in Excel and platforms which will be used using daily work,
- Problem solving and strong coordination skills,
- Advanced communication skills
JOB DESCRIPTION
- Analyzing members based on preferences to define customer segments,
- Supporting the plan, implementation and reporting processes of contact plan,
- Monitoring and reporting new member recruitment rate, active members ratio, churn members ratio, repeat customers ratio,
- Planning experience based actions and campaigns for target audience and segments which is determined by CRM data,
- Following up campaigns that CRM team established and taking actions according to the results of these campaigns,
- Assisting for campaign KPIs and supporting to take action to improve these KPI’s,
- Ensure and control the customer data is accurate and up to date,
- Cooperating with 3rd parties in CRM projects,
- Supporting the establishment and test of campaigns on CRM Dynamics and embedding these campaigns to the stores,
- Following up campaign results, providing ideas to create new campaigns
- Playing an active role in segmentation projects and assisting for actions on target audience according to segmentations,
- Supporting social media and google campaigns from Mobile Application and CRM perspective
- Develop customer experience ideas and suggestions for customer touch points or via mobile application
- Create and maintain SMS, email/push notification campaigns and their contents within our email marketing/automation platforms and other integrated software solutions
- Support the implementation, tracking and measurement of CRM campaigns
- Develop and publish email and push notification campaigns performance reports on weekly/monthly basis
- Assisting to analyze customer preferences and campaign performance feedbacks and sharing results with related teams such as; Sales, Category, Marketing, E Commerce, etc.
- Assist integration and implementation of the services of consulting firms
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