Customer Care Specialist İş İlanı
İşveren Hakkında
QUALIFICATIONS AND JOB DESCRIPTION
The Adecco Group is the world’s leading HR solutions company. We believe in making the future work for everyone, and every day enable more than 3.5 million careers.
We skill, develop, and hire talent in 60 countries, enabling organisations to embrace the future of work. As a Fortune Global 500 company, we lead by example, creating shared value that fuels economies and builds better societies.
Our culture of inclusivity, entrepreneurship and teamwork empowers our 34,000 employees. We are proud to have been consistently ranked one of the 'World's Best Workplaces' by Great Place to Work®.
The Adecco Group AG is headquartered in Zurich, Switzerland (ISIN: CH0012138605) and listed on the SIX Swiss Exchange (ADEN) and powered by nine global lead brands: Adecco, Adia, Badenoch + Clark, General Assembly, Lee Hecht Harrison, Modis, Pontoon, Spring Professional, and Hired.
We are looking for a "Customer Care Specialist" for our customer who has established itself as a major player in “civil”.
QUALIFICATIONS
• University Degree
• Minimum 3-5 year of experience in Customer Service and Logistics Specialist
• Strong interpersonal communication skills
• Good command in English
• Strong skills in MS Office programs,
• Good team member
JOB DESCRIPTION
• Full responsibility for customer orders (from order entry to invoice – all order types)
• Very close cooperation with the sales representative(s)
• Communication with the customers, related with production, shipment, lead times etc.
• Monitoring of trade items dedicated to him/her on a weekly basis and close cooperation with the trade items inventory management responsible
• Responsibility in case of a need for export / Free zone procedures
• Responding prompt to all customers inquiries (samples – documentation requests - product inquiries – prices – etc.)
• Administrative handling and follow-up of customer complaint and case management
• Working close with the sales dept. and the sustainability manager
• Back-up of Customer Services colleagues, sending of the invoices to the customer via internet or courier when needed.
• Following up customer credit approvals with Finance and Sales
• Effective usage of ERP
• Preparing reports that were requested by his/her manager
Adecco is a private employment agency under Turkey Employment Organization's authorization 442 license number 10.12.2020
Adecco, İşkur' un denetiminde 10.12.2020 tarihli 442 No' lu lisans sahibi özel istihdam bürosudur.
