Customer Experience Agent İş İlanı
İşveren Hakkında
QUALIFICATIONS AND JOB DESCRIPTION
We have a very exciting opportunity for an enthusiastic individual to join our Turkey Customer Experience Team, serving our BCO segment. A result oriented individual with a high focus on our customer relationship management along with our business growth strategies. Up to date on digital agenda of our Company, who is driven to create smarter ways of working for our customers, working in strong cooperation with the sales and service center (OTCX) teams and other internal stakeholders.
We offer
-A challenging opportunity to bring in the transformation in a way customers are engaged and one stop shop offering along with digital solutions are utilized
-Opportunities to focus on creating valuable relations within a very professional customer experience team in the Area
-An energetic team environment, enjoying working and winning together with our Head.Heart.Hands.
Key responsibilities
-Take full responsibility for customer experience by managing the end-to-end shipment process in compliance with all company procedures and regulatory requirements for Import & Export areas
-Be fully responsible for customer satisfaction, own, manage all customer facing activities
-As part of Commercial Intelligence - build strong relationships with customers, gain an understanding for their business, service needs, drivers and desires and leverage this to engage in discussions about new business opportunities and competitor/market intelligence.
-Ensure smooth execution of the whole shipment lifecycle, by working closely with customers and internal support groups to achieve customer satisfaction goals through pro-active resolution handling and Issue resolution ownership
-Actively listen to the voice of our Customers and cultivate stronger customer relations
-Understand and be familiar with local KPIs and act in line with set targets
-Work actively with other departments and Maersk offices in other regions
We are looking for
-Minimum 2 years of experience in customer experience teams
-Hands on approach , commercial and digital savvy with strong communication and problem solving skills
-Efficient, decisive, result oriented individual
-Energetic, self-motivated and dedicated approach
-Resilient team player who is goal-orientated and demonstrates a high level of commitment with the ability to work under minimal supervision
-Proven ability to deliver results and change in a complex business environment
-Passionate about learning & growing all the way
