Customer Experience Specialist İş İlanı
İşveren Hakkında
QUALIFICATIONS AND JOB DESCRIPTION
We are a marketplace for doctors & patients and provide practice management software to tens of thousands of doctors.
We serve 40 million patients to make over 1 million appointments with doctors each month. That makes us a market leader in 8 countries.
We believe in humility, radical honesty and results, not excuses.
We believe that if your passions and talents match the job, magic happens. Almost 1400 of our team members make magic happen every day.
We're looking for a Customer Experience Specialist to our young and dynamic team!
Job Description
It’s all about the experience!
The Customer Experience Specialist is the expert of our marketing and sales organization, playing a pivotal role between our customers, Customer Success departments, product and other internal teams. As a member of the Customer Experience team you’ll be committed to providing a 360-degree positive experience in all interactions and as a result, increasing engagement of our customers, building long term relationships with individual customers and facilities. Your daily work will be very close to Customer Success and marketing automation tools.
Responsibilities:
- Engaging our SaaS users
- Building long term relationships with our customers
- Developing marketing automation in Turkey (HubSpot, Appcues)
- Planning and creating interesting content which converts
- Create internal flows in order to make Customer Service work easier and more efficient
- Take care of customer experiences on each stage of their customer journey
If you:
- Have at least 2 years experience in marketing or customer experience department
- Can show us projects in which you succeeded
- Are both creative and logical thinker
- Have ideas on engaging SaaS users
- Consider yourself a mini-CEO
- Have perfect skills to work in group and ability to convince people to work with you
- Love challenges and you're not afraid to test new approaches and ideas
- Are well organized and detail oriented (devil is in the details!)
- Speak english
- Have experiences or interests in Marketing Automation, Project Management, Data Segmentation, CRM
- then this job may be for you!
We offer:
- Remote working option
- Work with smart people who know their stuff
- Huge autonomy,
- An opportunity to grow with the company
- Gym (when we return to our cool office)
- Employee Stock Option Plan
- Performance Bonus
Benzer İş İlanları
Content Marketing Specialist
Junior Marketing Specialist
Saha Satış Sorumlusu
Customer Service Representative
Sales Representative
Customer Service Specialist
Tele Satış Uzmanı - Uzaktan Çalışma
Customer Care Specialist
Customer Service Specialist
Remote Sales Representative - Usa Market
Customer Service Representative - Temporary
Customer Service Specialist - Export
