Customer Service Center Specialist İş İlanı
İşveren Hakkında
QUALIFICATIONS AND JOB DESCRIPTION
ABOUT WEBHELP
Owner of the 2018 European Market Leadership Award, Webhelp is a 75,000 people-strong global leader in business process outsourcing (BPO). Operating in more than 70 countries and 170 locations, we continue to specialize in customer experience outsourcing but our capabilities extend across voice, social and digital channels. Our outsourced services have also expanded to include payment management, sales and marketing services.
Webhelp Turkey currently operates in İstanbul, İzmir, Bingöl, Bursa, Yozgat and Van with more than 10,000 employees, driven to make a real difference in customer care services.
Job Description Summary
Customer Service Center Specialist will act as the face of GEHC to our highly valued customers and serve as the primary contact between the customer and GEHC Service Support. Customer Service Center Specialist is responsible from customer call handling & job management.
Job Description
Key responsibilities/essential functions include:
Job Management
• Customer call handling and call back
• Corrective job creation, tracking and closure
• Remote service transfer
• PM (Preventive Maintenance) job creation, follow up, closure and ePM checklist follow up
• Customer site visit planned date change request
• Remote Connectivity and Power& Grounding job management • Distributor jobs management
Qualifications:
• Bachelor’s Degree
• Proven ability to meet deadlines in fast-paced changing environment
• Excellent planning, prioritization, and organizational skills
• Effective interpersonal and verbal & written communication skills
• Demonstrated collaboration, negotiation, and conflict resolution skills
• Analytical problem solving & root-cause analysis skills
• Fluency in English
