Service Desk Agent (Speaking English Language) İş İlanı

QUALIFICATIONS AND JOB DESCRIPTION

1st Level Service Desk Agent

We are looking for a responsible and reliable colleague for our team.

Job Description:

• The applicant's task is to record everyday problems and requirements regarding the services provided to our customers at the level of service level agreements and appropriate solutions to the project scope.
• Fixing known problems and supporting design solutions.
• Collecting symptoms, analyzing and solving customer problems through remote access.
• Process management of related incidents or requirements and documentation of changes made.
• Cooperation and coordination of service support with other internal departments to handle incidents.
• Responsible for taking inbound calls and providing support to corporate offices and field employees regarding software/hardware issues. Microsoft applications, etc.; scheduling maintenance.
• Installing and setting up equipment and hardware/software for new and existing employees; performing upgrades when necessary.
• Performs other duties as assigned.

Employee requirements:

• Responsible and independent approach.
• Reliable, systematic and communicative type with proactive access to assigned tasks.
• Working time flexibility.
• Good communication skills and customer orientation.
• Practical experience with solving SW problems in IT areas.
• Previous experience with working at Call Center, Helpdesk, IT support practice is an advantage
• Completed military service for male candidates or at least 3 years
• Ability to function in a fast paced, multi-tasking environment.
• Ability to support a multi-site organization is a plus.
• Positive customer relations/service skills.
• Demonstrated strong interpersonal and communication skills.

Education:

• IT, electrotechnical, eventually other technical focus
• Follow-up/Higher Professional Education
• University education (Bachelor's degree)
• Associate's degree in Computer Science is preferred, or related field experience

Language skills:

English Language - Intermediate (B2)

Turkish Language- Mother Tongue

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