Customer Service Representative ( Fixed Term) İş İlanı
İşveren Hakkında
QUALIFICATIONS AND JOB DESCRIPTION
Responsibilities
Corteva Agriscience, the world's first dedicated agriculture start-up, serves to enrich the lives of those who produce and those who consume, ensuring progress for generations to come. Our employees fulfill this purpose everyday by building/participating in an inclusive culture where we encourage each other to stay curious, think differently, act boldly and do what's right for our customers, our co-workers, our partners, and our planet. With over 20,000 team members from 130 countries, innovating in 140 world class R&D facilities, we have the resources, leadership heritage and partner ecosystem to make a meaningful impact now and into the future.
Corteva Agriscience has an exciting opportunity for a Customer Service Representative position in Adana, Turkey in a contractual basis.
- Acts as primary customer interface for external customers, distributors, potential customers and other roles internal to the business.
- Actively interacts with customer for notification of inventory status, project inquiries, back orders due to product availability, deliveries and transportation issues.
- Receives and processes all types of customer orders.
- Responsible for inquiry & order handling process from beginning to end.
- Responsible for management of local inventory fill-up, inventory reconciliations, invoicing, count, rebates, DBS upload of invoices etc.
- Processes customer complaints and returns according to Complaint Management process and return policies.
- Actively monitors open orders to ensure that deliveries arrive at the customer on time, as committed.
- Follows desk procedures/policies in compliance with internal control processes and provides monthly documentation.
- Understands cash collection process e.g., credit hold next steps/actions. On request, resolves open credit issues with customers and issues invoice adjustments and other debits/credits.
Requirements
- A Bachelor’s Degree.
- Prior experience is an asset, but not required
- Proficiency in English is an asset.
- Proficiency in Microsoft Office programs.
- Good written and verbal communication skills
- Active listening and demanding customer management skills
- Knowledge and experience in SAP systems are plus
