CX Manager İş İlanı
İşveren Hakkında
QUALIFICATIONS AND JOB DESCRIPTION
Being a game changer in the real estate classifieds sector, our goal is to be the best place where people can find their dream house fast, easy and in an enjoyable way. We are here to disrupt the industry and provide the best in class product experience. In order to achieve this goal, we are looking for talented and passionate CX Manager.
If you want to be part of the change in a company, join us!
CX Manager is responsible for designing, managing, delivering and optimizing CX programs. You will develop an overall CX strategy and deliver data driven programs for B2B, B2C and Renewal Rate maximization.
Requirements
- Bachelor’s degree in Engineering, Business Administration, Statistics or relevant field
- Min 7 years experience in CRM, CX design and management
- Collaborative, creative, customer- oriented spirit with service as a priority
- Substantial analytical skills
- Solid communication and networking skills
- Strong / excellent team management skills
- Proven record of developing analytical and data-oriented projects that drive business decisions and outcomes
- Background in customer analytics, segmentation, loyalty- program, re-engagement and retention strategies / Implementing CRM applications, relational database concepts
- Ability to translate consumers’ data & behaviors into business opportunities
- Good team player, eager to learn and highly collaborative personality
- Excellent communication skills in English
- Proficiency in Microsoft Office and customer service software
Job Description
- Develop and implement an overall CX and omni-channel strategy that reflects our brand and customer obsessive culture
- Manage segmentation, loyalty, acquisition, retention and churn strategies
- Be the voice of the customer internally, monitoring and reporting our surveys and customer contacts and championing their needs in the overall CX roadmap
- Define key business metrics to follow in order to provide business insights and accurately track growth
- identify and evaluate opportunities to drive funnel conversion
- Work extensively with the Product teams in managing and prioritizing the overall CX related development roadmap
- Develop an automated and data centric approach to managing, reporting and optimizing all CX programs
- Produce and present regular reporting and insights on all aspects of CX performance; you will be expected to dive deep
- Design, monitor and improve the channel communication like Email & SMS, Whatsapp etc.
