QUALIFICATIONS AND JOB DESCRIPTION
QUALIFICATIONS:
- Bachelor's degree from a reputable university ( preferably in Engineering field),
- At least 5 years experienced (preferably in retail),
- Minimum 3 years of experience in e-commerce operations,
- Excellent verbal and written communication skills in English,
- MS Office, ERP Softwares (especially logistic modules)
- Have enough proficiency about the internet and social media,
- B level driver’s licence and able to drive actively,
- Knowledge of customer experience, e-commerce operations and project management,
- Highly analytical problem solver, solution oriented, responsible and successful in time management,
- Result oriented and team player,
- Paying attention to details
- Ready to adapt change & open to continuous improvement
- Strong planning, organization, coordination and facilitation skills,
- Excellent command of written and spoken English,
- Excellent knowledge in MS Office applications,
JOB DESCRIPTION
- Manage the daily B2C operations of our market place business and web shops – from customer order-to delivery incl. returns
- Steer and manage external fulfillment providers in daily operations
- Responsible for monitoring the processes, the related IT systems and interfaces incl. 1st level problem solving
- Contribute the development of long-and short-range objectives for e-commerce fullfilment operations
- Establish procedures for maintaining high standards of operations to ensure that products conform to customer and quality standards.
- Review performance against operating plans and standards; provides reports on the interpretation of results
- Identify, recommend and implement changes to improve productivity and reduce cost. Drive their initiation and support their implementation
- Negotiate agreements with vendors and collaboration partners.
- Maintain strong relationships with business partners in order to optimize supply effectiveness and efficiency.
- Influences decision making in performance improvement and resolves obstacles.
- Control and approval the costs and invoices arising from the operations.
- Coach and lead his/her team to deliver best outcomes for projects to deliver a seamless customer experience,
- Management of e-commerce related customer service enquiries,
- Foundational understanding of the consumer’s shopping journey and site.
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