Employee Experience Representative İş İlanı
İşveren Hakkında
QUALIFICATIONS AND JOB DESCRIPTION
Company Description
Avery Dennison Corporation is a global materials science and manufacturing company specializing in the design and manufacture of a wide variety of labeling and functional materials. The company’s products, which are used in nearly every major industry, include pressure-sensitive materials for labels and graphic applications; tapes and other bonding solutions for industrial, medical and retail applications; tags, labels and embellishments for apparel; and radio-frequency identification (RFID) solutions serving retail apparel and other markets. Headquartered in Glendale, California, the company employs approximately 30,000 employees in more than 50 countries.
Job Description
- As a member of the Global Workforce Operations (GWO) team, the Employee Experience Representative creates genuine, trusting working relationships with employees. This person will provides quality support to all employees with a high degree of customer satisfaction, expertise, and timeliness. This includes evaluating and analyzing the employee request/concern, quickly interpreting the situation, determining the appropriate resolution.
- Assisting with and becoming an expert at resolving employee inquiries
- Preparing and creating the necessary data & documentation for processing changes (personal data, job information, reporting line changes, compensation changes, etc) into the HR System (Peoplesoft)
- Manage PeopleSoft Data Transactions
- Respond to questions on administrative HR procedures and practices via multiple channels within Servicenow our portal for employees (e. g., email, phone, chat, and case management system)
- Answer HR policy-related questions, provide guidance to both managers and employees, and escalate as appropriate
- Educate employees of services available to them and encourage self-service tools and other systems
- Ensure high-quality standards for all GWO activities, initiatives, and tasks within designated areas of responsibility, adhering to all service-level agreements established by the GWO organization
- Identify outdated knowledge articles and/or the need to create new knowledge articles
- Process improvements :
- Participate actively in the Time and Attendance Improvement project
- Propose new way of working in order to avoid non value added tasks and be more efficient
Qualifications
- Ability to quickly learn and adapt to internal systems Experience with PeopleSoft Data Transaction Management & Time and attendance system
- Ability to generate a sense of urgency with understanding of when to escalate issues
- Ability to handle diverse and confidential information requiring extreme accuracy, independent judgement and discretion
- Knowledge of payroll and benefits administration and procedures preferred
- Ability to document processes and make recommendations for improvements
- Flexibility and the willingness to cover other tasks as needed, and adapt to ongoing changes
- Superior written communication skills required
- English is required
