Employee Experience Representative İş İlanı
İşveren Hakkında
QUALIFICATIONS AND JOB DESCRIPTION
QUALIFICATIONS AND JOB DESCRIPTION
The Adecco Group is headquartered in Zurich, Switzerland, powered by nine global lead brands and we are the world’s leading HR solutions company. We believe in making the future work for everyone, and every day enable more than 3.5 million careers. We skill, develop, and hire talent in 60 countries, enabling organizations to embrace the future of work. As a Fortune Global 500 company, we lead by example, creating shared value that fuels economies and builds better societies.
We are looking an ‘’Employee Experience Representation’’ for our global client in Tekirdağ with the following skills and the qualifications:
- Ability to quickly learn and adapt to internal systems Experience with PeopleSoft Data Transaction Management & Time and attendance system
- Ability to generate a sense of urgency with understanding of when to escalate issues
- Ability to handle diverse and confidential information requiring extreme accuracy, independent judgement and discretion
- Knowledge of payroll and benefits administration and procedures preferred
- Ability to document processes and make recommendations for improvements
- Flexibility and the willingness to cover other tasks as needed, and adapt to ongoing changes
- Superior written communication skills required
- English is required
JOB DESCRIPTION
- As a member of the Global Workforce Operations (GWO) team, the Employee Experience Representative creates genuine, trusting working relationships with employees. This person will provides quality support to all employees with a high degree of customer satisfaction, expertise, and timeliness. This includes evaluating and analyzing the employee request/concern, quickly interpreting the situation, determining the appropriate resolution.
- Assisting with and becoming an expert at resolving employee inquiries
- Preparing and creating the necessary data & documentation for processing changes (personal data, job information, reporting line changes, compensation changes, etc) into the HR System (Peoplesoft)
- Manage PeopleSoft Data Transactions
- Respond to questions on administrative HR procedures and practices via multiple channels within Servicenow our portal for employees (e. g., email, phone, chat, and case management system)
- Answer HR policy-related questions, provide guidance to both managers and employees, and escalate as appropriate
- Educate employees of services available to them and encourage self-service tools and other systems
- Ensure high-quality standards for all GWO activities, initiatives, and tasks within designated areas of responsibility, adhering to all service-level agreements established by the GWO organization
- Process improvements :
- Participate actively in the Time and Attendance Improvement project
- Propose new way of working in order to avoid non value added tasks and be more efficient
- Identify outdated knowledge articles and/or the need to create new knowledge articles
Adecco is a private employment agency under Turkey Employment Organization's authorization 442 license number 10.12.2020
