Executive Of Aftersales Motorcycles İş İlanı
İşveren Hakkında
QUALIFICATIONS AND JOB DESCRIPTION
As Doğan Trend we are looking for a determined aftersales expert who is willing to transform the customer's after-sales experience into a unique journey with his approach, experience and perfectly motivated team.
Qualifications And Job Description:
- Train, motivate, and lead aftersales teams and official service stations to achieve set objectives and targets
- Analyzing customer satisfaction thorough current DMS program and contracted third party
- Improving every single process related to aftersales at sight such as and spare parts, accessories, warranty, good will, insurance, value added new businesses
- Developing new bonus scheme to be applied on sight and growing dealer network to be reaching by extra efforts
- Following up closely all satisfaction surveys and results related to dealer network
- Maintain contact with customers to obtain customer feedback regarding product/service and official service station quality
- Assist customers in resolving issues and complaints concerning purchased products or services
- Build and establish good work relationship with customers to facilitate increased patronage and revenue
- Monitor contract details to notify customers of pending expiration and help process renewal
- Organize promotional and marketing campaigns to create awareness and product publicity
- Supervise the operations of aftersales teams to ensure set targets are met
- Develop and implement strategies effective for ensuring a satisfied clientele and increased returns
- Liaise with other sales departmental heads to discuss business plans necessary for enhancing sales performance
- Direct and coordinate the customer service operation of a team to ensure customers are tended appropriately in line with set customer service standards
- Develop and optimize support and service processes, tools, and systems
- Oversee all post-sales services provided to customers to ensure customer satisfaction
- Maintain an up-to-date knowledge of job operations by conducting research and participating in educational programs
- Provide periodic reports to management on all aftersales activities including warranty and goodwill applications
- Ensure compliance with all general and company policies when carrying out job duties
