Front Office Agent İş İlanı
İşveren Hakkında
QUALIFICATIONS AND JOB DESCRIPTION
Six Senses Kaplankaya presents a mosaic of architecture, history and art, and is within easy reach many famed archaeological sites. There are 141 guestrooms including six suites (75 in the main building and 66 Ridge Villas), all boasting stunning views to the Aegean Sea. Aegean & Mediterranean-inspired fresh, sustainable cuisine interwoven with Turkish elements and flavors is the overarching theme of three dining venues, introducing ‘Eat with Six Senses’ concept by sourcing local and fresh products. The expansive 10,000 square meter Spa, Fitness and Health & Healing Center offers guests and residents a truly integrative approach to optimal wellness. Six Senses Kaplankaya is an idyllic destination for celebrations. It also has facilities to accommodate team-building programs. With many excellent guest experiences on offer, the resort can customize activities to suit active guests and guests who prefer to simply sit back and relax.
Scope
- Control the maintenance and updating of guest history files and disbursement of relevant information ensuring guest requests and preferences are implemented whenever possible.
- Ensure that all guest billing procedures are handled correctly, minimizing rebates.
- Control and monitor the room inventory to maximize the resort yield ensuring strategically controlled overbooking during peak periods.
- Maintain efficient administration within the department preparing and submitting operational reports on time.
- Coordinate the procedures involved in the provision of guest in-room amenities.
- Conduct periodic checks on rooms and public areas to monitor standards of maintenance.
- Ensure all equipment of the department is kept clean and in good working condition.
- Ensure accurate and up to date information is available including tours and sightseeing, that contracts are updated and that commissions are channeled through the right flow.
- Coordinate with housekeeping to ensure that rooms are serviced according to guest requirements and that vacant rooms are cleaned according to arrival schedules.
- Liaise with engineering to ensure swift response to room maintenance problems.
- Liaise with the transportation company to ensure efficient guest transfers.
- Coordinate security section together with the Security Manager in order to maintain a high level of safety for all resort guests, hosts, goods and material, including key inventory and guest’s belongings.
- Contribute to the morale and team spirit of the resort by maintaining effective relationships with colleagues.
- Interact with guests actively soliciting feedback.
- Provide guidance, directs, co-ordinates and helps all Front Office hosts in the execution of their responsibilities to ensure they achieve their goals and that all day to day operational matters are handled on time and guest expectations are met.
- Make appropriate suggestions and recommendations to supervisors for the general improvement of the resort.
- Maintain a high standard of personal hygiene, dress, uniform, and body language.
- Be polite and professional in any situation where the image or reputation of the hotel is represented.
- Attend meetings and training as required by supervisors.
Qualifications
- BA/BSc in Hospitality management or related field.
- Excellent command on both verbal and written in English.
- Additional languages are beneficial.
- Minimum of 1 year experience in Front Desk.
- Previous luxury hotel experience preferred.
- Knowledge of Opera is a must.
- Ability to work on sliding shift.
- Energetic with a positive attitude.
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