Front Office Supervisor İş İlanı
İşveren Hakkında
QUALIFICATIONS AND JOB DESCRIPTION
Duties and Supporting Responsibilities
Greet and escort guests promptly to their rooms
Handle cash drawer properly as per MOHG procedures
Attend to guest's requests and complaints
Investigate complaints and incidents and address to the department concerned and response to guest with an appropriate explanation and apology
Co-ordinate with Housekeeping and Food and Beverage on any special requests for VIPs
Co-ordinate with Security with regards to any criminal act within the hotel or suspicious guests
Uphold FLHSS procedures
Conduct departmental training and also makes appropriate suggestions to improve whenever necessary
Demonstrate teamwork by cooperating with and assisting colleagues as needed
Provide quality service with colleagues to the guests by responding to requests promptly, efficiently and courteously during check-in, check-out and throughout the guest's experience
Requirements
Mandatory
Two years hotel Front Office supervisory or Duty Manager experience within a luxury environment
Experience in room revenue control, budget planning and cost control
Knowledge of computers and systems such as PMS, Excel, Power Point and Microsoft Office
Successful problem solving skills
Able to communicate in written and spoken English and Turkish
Excellent overall communication skills
Able to multi-task
The ability to work well in a team environment
Able to stand for extended periods of time
Professional appearance and demeanour
Desirable
Multi-lingual
