Global CRM Representative İş İlanı
İşveren Hakkında
QUALIFICATIONS AND JOB DESCRIPTION
edelkrone is the World’s leading and most innovative company in the filmmaking industry focused on providing its customers with unmatched filmmaking solutions. edelkrone is seeking a full-time CRM representative who is bilingual in English (American English preferred) and Turkish, additionally German is a plus both written and conversational.
All candidates are required to submit a cover letter in English.
• Bachelor’s degree.
• 3 years of professional experience in customer relations management at a global consumer product manufacturing company is preferred.
• Experience in CRM software tools such as Salesforce or Zenmate.
• Knowledgeable of e-commerce tools, CRM tools, online sales fulfillment.
• The GRE General Test Analytical Writing measure combined score of 4.5 or above, or a graduate degree is preferred.
• Mac and PC skills and proficiency with MS Word, Excel, Outlook, and ability to learn other specific programs/systems.
• Ability to multi-task in a fast paced, high energy, high volume, demanding, results oriented environment.
• Outgoing personality and positive attitude with excellent communication skills (verbal, written, email).
• Hands-on and approachable team member.
• Extremely detail oriented skill set and have a high degree of “urgency” regarding task management.
• Make effective decisions based on the data analysis.
• Think analytically and be a problem solver.
JOB DESCRIPTION
• This is a hands-on position for a driven individual (both career and personal growth) with a thorough understanding of customer service, operations and data management.
• The ideal candidate will have email and phone customer service experience and be technology savvy. Qualified candidates will be both highly independent but also be able to work in a collaborative team environment. Must have experience working in a high-volume, e-commerce work environment.
• Essential Functions:
• Act as Point of Escalation for critical customer incidents that impact customers’ use of products.
• Utilize a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions in a fun, fast paced environment.
• Communicate with customers via phone, email, and chat.
• Find opportunities to recommend additional products to customers based on the customer needs and past purchases.
• Use ticket-aggregating customer service dashboard to track tickets, issues, and necessary customer follow ups.
• Contribute to the overall success and profitability of edelkrone.
