Guest Relation Agent İş İlanı
İşveren Hakkında
QUALIFICATIONS AND JOB DESCRIPTION
Allium Bodrum Resort & Spa located within walking distance of the Yalıkavak Marina where the most luxurious brands of shops and restaurants are, you get to choose how to spend your days; enjoying a day of nature, pampering,cuisine, glamour, or a unique combination of all of these. There are 36 sea-view rooms in 8 villas scattered across a slope of the coastline overlooking the gorgeous view of Greek Islands, breathtaking sunsets and astonishing night skies.
Cliff Bodrum restaurant will offer breakfast, lunch and dinner with an ever-changing view of the Aegean Sea and the Greek Islands. On the menu you will find creative, zesty Aegean mezzes re-imagine by the talented Allium chefs. Crispy sourdough breads will be baked in the woodfire oven as the chefs are adding their final touches to the mezzes and the seafood varieties.
Cliff Pool Bar presents innovative signature cocktails during daytime with great food pairings. An extensive wine list includes wines from well known local or boutique Turkish producers as well as international wines from reputable wine houses. Should you prefer; a wide selection of spirits, cognacs, whiskeys, craft beers are also available at Cliff Pool Bar.
The Beach Bar will serve you anything you desire around the beach area. Freshly brewed coffee to greet the day as you watch the sun rays shimmer on the inviting Aegean Sea, a delicious lunch after you take a swim in the refreshing water, a delicately mixed cocktail or a glass of wine as the sun sets over the Greek Archipelago.
Summary of Responsibilities:
Reporting to the Front Office Leadership, responsibilities and essential job functions include but are not limited to the following:
- Coordinate with Front Office, Housekeeping and In Room Dining to ensure room preferences are honored so that Arrival, Stay and Departure experience is a seamless experience
- Greet guests immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, address the guest by name, and listen carefully to understand requests, respond with appropriate action and provide accurate information such as outlet operating hours, hotel’s lay-out, activities taking place and local attractions.
- Responsible in consolidating guest interview statistics and general comments.
- Conduct guest relations courtesy calls.
- Meet and escort arriving guests ensuring that their needs are satisfied and that they are checked-in in a courteous and efficient manner.
- Contact/Meet Guests during their stay and assist with any needs that arise
- Conduct regular inspection of rooms and liaise with housekeeping or engineering on deviation from standard set-ups
- Review all Group Resumes, VIP reports, daily business reports
- Perform registration process by obtaining data from guest and by observing the established guidelines
- Resolve guest complaints
- Implement repeat guests and other related programs as well as updating guest profile with pertinent information and general comments.
- Review all VIP guest incidents and ensure proper follow up is completed with the relevant departments
- Ensures that all Front Office Standards Operating Policies & Procedures are adhered to
- Ensures that preferences are collected for guests regularly
- To support the Concierge or Royal Service agent as required
- To be able to act with initiative, planning for the future and possible consequences. Being pro-active in getting things done and exceeding expectations of both guests and colleagues where possible.
- Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag while working
- Be familiar with hotel services and promotions and promote them
- Take and deliver accurate and timely guest messages
- Respond to queries positively
- Follow department policies, procedures and service standards, including all safety policies
Qualifications:
- Passion for guest service
- Excellent written and verbal communication, interpersonal communication skills
- Highly organized, results-oriented with the ability to be flexible and work well under pressure
- Degree or Diploma in Hospitality Management is an asset
- Fluency in English, secondary language preferred
- Minimum of 1 year previous Hotel experience is an asset or in same role would be preferable.
- Must have the ability to handle a multitude of tasks and Guest requests
- Knowledge of Micros-Opera Property Management System an asset
- Ability to work independently and prioritize responsibilities
- Experience with a Hotel loyalty program an asset
- Computer proficiency in a Windows environment (Word, Excel, PowerPoint)
Allium Bodrum Resort & SPA offers broad career development possibilities within a growing international group and competitive conditions of employment.
If you feel you are ready for your next professional challenge, send us your application today.
