Head Hostess İş İlanı
İşveren Hakkında
QUALIFICATIONS AND JOB DESCRIPTION
Duties and Responsibilities
- Always provide excellent service to all our guests
- To ensure that reservations are handled in a friendly and professional manner
- Assist guests courteously and efficiently
- To provide a professional and courteous service and ensure that all employees of the assigned outlet follow the example
- Set up tables as per the standard
- To collect and update Guests’ database
- Assist in training
- To organize the menus for each service and ensure they are cleaned and in good condition, check menus stock level
- To present menus and wine lists and assist in service during meal period.
- Collect daily newspaper and set up accordingly
- Administrative duties including shifts, daily report, competition check, ordering of office supplies.
- Communicate with Kitchen for any guests’ special request and dietary requirements
- To wish each guest a warm farewell and thank them for coming
- To fully inform and aware about all information connecting to Food and Beverage venues and Mandarin Oriental Bosphorus Istanbul generally
- To handle guest enquiries and complaints in the outlet in a courteous and efficient manner and report to F&B Director ensuring that the follow up is performed with the guest.
- To have role of good Brand ambassador.
- To demonstrate a pride in the workplace and a high level of commitment.
Requirements
- Proficiency knowledge of English spoken and written language as well as Turkish language. Russian and Arabic language knowledge is a plus.
- Using Seven Rooms, Open Table, Seven Rooms and Microsoft Outlook
- Demonstrates a high standard of verbal communication, social skills and up selling skills.
- Willing to work a flexible schedule and holidays.
- Have a minimum of 2 years’ experience in similar position, preferably in luxury environment.
- Have the ability to handle multiple tasks at one time.
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